Airport Customer Experience Specialist - EWR - On-Call Job at ERMC Aviation, LLC
Responsibilities for ACES
- Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed
- Handle customer concerns and questions in a timely and efficient manner
- Provide answers to all general inquiries from customers and other airport visitors
- Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes
- Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Newark Airport community
Qualifications for ACES
- Must be at least 18 years of age
- High School diploma or GED.
- Customer Service experience is a requirement, airport experience a plus
- Bi-lingual a plus, but not required
- Must have a professional appearance
- Able to stand on your feet for up to 8hrs
- Able to lift and/or move items up to 75 lbs.
- Must be able to climb, bend and kneel
- Must be able to use your fingers/hands to use a keyboard or tablet
- Must be able to work outdoors for extended period of time.
- Must be able to work a minimum of 3 days in total, including a weekend day.
- Must be able to work for various shifts starting from 3:30am up to and including 10:30pm. (EWR)
· Must be fully vaccinated against COVID-19.
ERMC is an equal opportunity employer
Job Type: Part-time
Pay: $18.00 per hour
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
Ability to commute/relocate:
- Jamaica, NY: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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