Airport Shuttle Route Dispatcher Job at Great Lakes Transportation Shuttle
Dispatch busses and vans for the Shuttle Service Program at Detroit Metropolitan Wayne County Airport. Overall responsibilities include the monitoring of; vehicle location, headway maintenance in accordance with contractual obligation, and emergency resource allocation as indicated and provide the first line of quality customer service to phone inquiries and complaints.
- Monitor vehicle location, route adherence and headway maintenance within the guidelines of contractual obligations.
- Monitor and respond to all radio traffic for deployed shuttle fleet.
- Complete daily shift reports.
- Provide off going report to incoming relief dispatchers.
- Contact emergency services as requested by any driver involved in any event, the on duty supervisor, quality assurance supervisor or the director of transportation.
- Document complaints, driver incidents, action response to all incidents outside of daily routine.
- Respond to incoming phone inquiries with the idealism that you are the first line of quality customer service.
- Record and report to management all attendance issues (call off, tardy, etc.) that occur on your shift.
- Perform other duties as directed.
- Adhere to established company policies, procedures and guidelines.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- 3x12
Experience:
- Dispatch: 1 year (Required)
Work Location: One location
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