Hourly Rate: $15.17

Location: Sentara Hospital

Shift: Various

Closing Date: Until Filled

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Duties and Responsibilities:

Conveys scripted salutations and messaging for every patron upon arrival and departure.

• Utilizes proper safe patient handling techniques.
• Personally escorts guests throughout the facility, opens doors, offers wheelchair assistance, guidance, and carries packages and luggage.
• Responds to guest inquiries and concerns promptly with courtesy.
• Knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance, and airport information and emergency codes.
• Responds to safety hazards according to facility procedures to include: water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.
• Immediately report any accidents to manager on duty.

• Maintains safe, clean and neat work environment by following standards and procedures.

• Maintains strict confidentiality related to work information (in accordance with HIPAA).
• Performs other duties as assigned.

Qualification and Requirements:

• High School Diploma/ GED or 3 years of equivalent experience.
• Must be able to work legally in the United States.
• Must pass background and drug screenings.
• Able to speak, read, and write English fluently.
• Required to meet immunization or health screening requirements.
• Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
• Passion for customer service and attention to detail.

Physical Requirements:

• Regularly required to stand, walk, sit, use hands, talk, see, and hear.

• Must be able to lift and/or move up to 50 pounds occasionally.
• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distance.

Experience

• 2 year(s): Related Experience

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest