Application Support Specialist Tier 1 Job at LHC Group Inc Home Office
Company Overview:
Equal Opportunity Employer – vets, disability.
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and home and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose:
It's all about helping people.
Essential Functions:
- Will serve as a first point of contact for people experiencing a variety of difficulties with their software and hardware
- Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
- Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect
- Will document, prioritize, and monitor customer issues to ensure a timely resolution
- Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
- When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate
- Will gain proficient working knowledge of the applications they are responsible for supporting
- Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
- Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
- Will identify trends in incoming issues and effectively communicate the finds to the next level of support
- Will maintain productivity standard as set forth by supervisor at or above 100%
- Will display a sense of urgency and drive to complete tasks quicky
- Associate's/Bachelor's Degree or appropriate level certifications preferred
- Some Homecare Homebase or other electronic medical record system experience required
- Demonstrate excellent customer service skills
- Demonstrate strong logic skills
- Demonstrate understanding of current computer, telephonic and mobile technology
- Demonstrate excellent verbal and written communication skills
- Demonstrate exceptional ability to think quickly and logically when under pressure
- Demonstrate strong capability to multitask and prioritize a busy workload
Equal Opportunity Employer – vets, disability.
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