General Description:
The Assistant Clinic Operations Manager – Behavioral Health (ACOM-BH) is responsible for oversight and management of behavioral health functions that support the delivery of care to patients engaged with behavioral health services. The ACOM-BH will be responsible for supervision, training, and oversight of behavioral health Medical Assistants and other non-licensed clinic staff; providing regular training for all staff related to caring for patients with behavioral health diagnoses; developing, implementing, and overseeing behavioral health workflows; providing nursing care to patients engaged with behavioral health services, and other ancillary duties as defined by the Clinic Manager and required to ensure that clinic services are delivered in an efficient and effective manner. Additionally, the ACOM-BH will serve as a management representative in the clinic and oversee all day to day clinic operations for staff, providers and patients in the absence of the Clinic Manager.

Job Responsibilities

Specific Responsibilities:

• Serves as a role model to staff in demonstrating compassion, respect and caring while working within the nursing scope of practice to provide individualized, safe, and efficient care to patients and assistance to their families and visitors.
• Provides nursing care to behavioral health patients including triage, patient teaching, and nursing assessments when indicated.
• Collaborates with the Behavioral Health Director, Medical Director Behavioral Health, and Behavioral Health Providers to develop and implement workflows.
• Trains and oversees unlicensed staff in performing all non-nursing care including but not limited to scheduling, sending referrals, prior authorizations, medication access, medication administration, and responding to patient questions and concerns.
• Assists Clinic Manager in the planning, recommending, and implementating strategies to enhance the efficiency and effectiveness of clinical service delivery related to the behavioral health program.
• Proactively implements measures to promote a safe and equitable culture in the clinics, ensuring all staff, patients, and visitors are valued and respected.
• Promotes open communication with all stafr and coordination and collaboration between medical and behavorial health services within the the clinic.
• Provides direct supervision, oversight, training, and regular competency and skills training to Medical Assistants and other non-licensed clinic staff assigned to the behavioral health program.
• Responsible for annual performance evaluations and goal setting for all direct reports, and participates in disciplinary actions in coordination with the Clinic Manager.
• Recommends policy changes which enhance and support quality initiatives, enhances workflow processes, and continuous quality improvement to always strive to improve the quality of care delivery in the clinic.
• Assists Clinic Manager with operations oversight upon request.
• Collaborates with other ACOMs and Clinic Managers to ensure standardized processes across all PHNTX clinic operations.
• Oversees monthly inventory, storage and tracking of psychiatric medications, including communication with pharmaceutical reps and medication samples as needed.
• Conducts chart and other audits as deemed appropriate and based on clinic and organizational goals and objectives.
• Participates in continuing education and other appropriate experiences to improve professional competence.
• Conducts clinical training and serves as a Subject Matter Expert for staff on topics related to behavioral health conditions and crisis intervention.
• Ensures behavioral health clinic staff follow organizational policy and procedure related to reporting of employee or patient incidents to Compliance and assists with follow up and mitigation of patient complaints, when directed by Clinic Manager.Fulfills other administrative and practical duties as assigned by Clinic Manager.
• Provides supplementary care to patients as needed within the scope of their licensure
• Performs other duties as assigned.

Direct Reports:

• Medical assistants
• Support Staff

Required Skills and Qualifications

Required Knowledge Skills and Abilities:

• Medical knowledge of HIV/AIDS, as well as sensitivity to Persons Living with HIV (PLWH).
• Medical knowledge of psychiatric and behavioral health conditions.
• Excellent verbal and written skills with proven track record of the ability to communicate with health professionals of multiple disciplines, patients and their families.
• Self-starter with the ability to work independently while comfortable working in an interdisciplinary team environment.
• Ability to develop and teach appropriate educational materials for varying levels of health literacy and preferred learning modalities.
• Proficiency in MS Word, Excel, Outlook, Teams, Electronic Medical Record (EMR).
• Must be able to lift 50 pounds.
• Dependable transportation and current Texas Driver’s License and active auto liability insurance.

Education and Experience

• Associate’s Degree Registered Nurse (RN). Bachelor’s degree preferred.
• Minimum three (3) years applicable nursing experience
• Supervisory experience preferred
• 2 years behavioral health experience preferred