About our Company:

Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José (sanjosehotel.com), Hotel Saint Cecilia (hotelsaintcecilia.com), Austin Motel (austinmotel.com), Jo’s Coffee (joscoffee.com), Hotel Magdalena and Summer House on Music Lane (hotelmagdalena.com), The Carpenter Hotel and Carpenters Hall (carpenterhotel.com) in Austin; Hotel Havana and Ocho (havanasanantonio.com) in San Antonio; Shady Villa Hotel and Stagecoach Restaurant in Salado, TX; Phoenix Hotel (phoenixsf.com) in San Francisco, California; and Hotel San Cristóbal and Benno (sancristobalbaja.com) in Todos Santos, Mexico, with plans for expansion and future projects throughout the U.S. and Mexico.

We're looking for:

An Assistant General Manager (AGM) will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include but are not limited to: assisting the General Manager in all tasks related to the operation of the hotel as well as supervision and support in the different departments such as the front office, housekeeping, maintenance, training, administrative duties, etc.

The person having this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine welcome. An AGM must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Knowledge, Skills, and Abilities:

• Three (3) years related experience in a similar position in hospitality or service industry
• Passion for hospitality
• Experience and interest in developing staff
• Attention to detail
• Excellent verbal, written, and graphic communication and interpersonal skills
• Strong organizational skills

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Serve as an example for staff by adhering to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Perform personnel actions such as hiring and firing staff, consulting with other managers and HR as necessary
• Serve as lead administrator at the property level, with duties including payroll, accounts payable, purchasing, inventory, Worker’s Compensation Claims and guest injury claims, and more
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Serve as onsite HR representative, working closely with Bunkhouse HR department to ensure policy compliance
• Support Front Office as necessary, including response to overnight calls
• Develop departmental objectives, budgets, policies, procedures, and strategies
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Train and supervise staff, including holding staff accountable for performance through regular evaluations
• Implement inventory standards and procedures to consistently conduct an accurate inventory
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Ensure adequate department manager training including injury and incident reports, labor cost and scheduling as it relates to their role
• Support sales and operations of private events and outside catering functions
• Meet with sales representatives in order to negotiate prices and order supplies
• Assist all departments with equipment and supply ordering
• Ensure each head of department resolves customer complaints effectively and efficiently, per hotel policies and assist as necessary
• Assist in development and implementation of special projects
• Maintain thorough understanding of Property Management System
• Ensure guests receive indulgent service by upholding product knowledge and service standards
• Ensure open lines of communication with staff, all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Keep abreast of safety and emergency procedures and OSHA requirements
• Promote and encourage guest name recognition
• Maintain current knowledge of property services and amenities
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.