JOB TITLE: Assistant General Manager, L4

United Ground Express (UGE), a subsidiary of United Airlines Inc., supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.

A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.

And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks

JOB SUMMARY:

The Assistant General Manager – Hub Services is responsible for oversight of the Hub leadership team and the Hub’s overall operational performance. Additionally, the Assistant GM works collaboratively with the GM to lead the Hub employees while promoting a safe, caring, dependable and efficient work environment. The Assistant GM will ensure employee compliance with all safety and quality standards established by United Ground Express, United Airlines, and any regulatory authorities.

JOB RESPONSIBILITIES:

Leads the Hub team in achieving operational performance goals within a safe and caring environment

Provides direction to the management team to ensure proper staffing levels are maintained while delivering a superior level of customer service

Proactive in building and maintaining a positive work environment, demonstratingeffective employee relations, and establishing collaborative relationships among the leadership team and the frontline employees
Responsible for overseeing the completion of operational compliance, audits, financial reporting and budgeting

Consistently models a calm and professional demeanor during periods of high volume or irregular operations

Provides direction to achieve or exceed performance and quality standards and coaches for correction and improvements when necessary
Works with the Business Administration Manager to provide oversight on the scheduling of employees to ensure proper staffing levels to achieve or exceed performance goals and monitors changes in staffing levels.
Works collaborative with stakeholders to ensure all employees are properly trained and understand their assigned duties
Ensures that all employees in the work environment operates in a safe, caring, dependable and efficient manner at all times
Provides oversight to leadership team in that all injuries, incidents, accidents, and/or customer service issues are properly documented and corrected
Complies with all safety, security, and customer service quality standards and procedures.
Perform other duties as assigned

MINIMUM REQUIREMENTS:

College Degree or equivalent work experience required
Experience managing a large and dynamic operation preferably in an airline or airline partner environment
Experience managing management employees
Ability to manage airport operations independently
Demonstrates a calm and professional demeanor during periods of high volume or irregular operations
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership and service-oriented performance
Strong communication and interpersonal skills
Strong problem-solving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
Strong leadership skills, with the ability to motivate and coach others
Flexible schedule availability to provide oversight to a 24 hour per day 7 days per week operation including weekends and holidays
MS Office applications

SALARY RANGE: $88,000 - $102,000. UGE Team Members at DEN receive flight privileges aboard United Airlines as well as Paid Time Off (sick, vacation, paid parental leave), access to Medical (PPO), Dental, Vision, Personal Accident, and Life insurance; Flexible Spending Accounts, Long Term Disability, 401(k) with a company contribution, participation in the UGE annual incentive plan, Denver RTD EcoPass OR DIA Parking, and more.

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

United Ground Express is a drug-free workplace. Employment with UGE is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required.