Assistant Office Manager Job at Summit Health Management, LLC
Career Opportunities at Summit Health and CityMD
Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.
We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.
Join our team!
Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.
Job Description
The Assistant Office Manager is responsible for:
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Planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the Physician and staff.
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Scheduling hospital and ambulatory admissions, coordinating required testing prior to admission and ensuring all information and consents are on site for patient’s admission/procedure.
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Supporting a patient-centric urgent care experience from welcome to departure of the facility.
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Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for.
Duties and Responsibilities
The primary duties and responsibilities of an Assistant Office Manager are:
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Managing the performance of the front desk operation; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.
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Provides leadership and support in day to day operations within the clinical setting, serving as a role model and consultant for staff.
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Ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
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Completes and populates staff monthly schedules. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively.
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Building strong positive communication with physicians and works as a team to enhance the success of the practice.
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Ensuring staff maintains professionalism at all times. Coaching, managing, and developing the staff.
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Scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
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Schedules future appointments, tests, and completes referrals as ordered by the physician.
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Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
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Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available.
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Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
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Performs various clerical duties including faxing, photocopying, filing and mailings.
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Obtains, verifies and updates patient information; maintains confidentiality according to policies.
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Monitors departmental compliance with all applicable standards (OSHA, HIPAA): reports compliance concerns; Ensures utilization of resources for resolution of issues.
Qualifications
A candidate’s qualifications will include:
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1-3 years of management experience required.
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High School Graduate or GED required. Associate Degree preferred.
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Happy and positive thinking, able to project this attitude around others.
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Must exhibit passion for outstanding results and compassion for those we work with and serve.
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Great leadership qualities a must.
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Good computer skills (knowledge of PC, Microsoft Office programs).
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Ability to communicate in English, both orally and in writing.
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Ability to use problem solving, critical thinking and priority setting skills.
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Must have excellent interpersonal and customer service skills.
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Must have accurate computer data entry skills.
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Must have the ability to organize and perform multiple tasks in a timely manner.
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Knowledge of medical office and terminology preferred.
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Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
Pay Range $55,000 to $65,000
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Total Rewards at Summit Health CityMD
Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“.
Here at Summit Health, our total rewards include, but are not limited to:
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We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
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Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
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Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts.
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Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
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Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
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Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
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Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
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Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
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Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
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Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams
or file a complaint at
https://www.ftccomplaintassistant.gov/
.
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