Essential Duties and Responsibilities

• Greets housing residents, applicants, and the public with professional courtesy, tact, and respect.
• Collects rent and other charges from residents and enters corresponding data into computer system. Assists with all Delinquent Rent Collection activities.
• Provides individuals with applications for admission and re-certification forms; provides general instructions on completing the forms and documents needed at the time of interview.
• Maintains an onsite presence and is readily available to tenants during established business hours for the assigned development.
• Acts as the Property Manager during the Property Managers’ absence.
• Assists with administrative management of property by performing duties including, but not limited to conducting re-examinations and inspections, PIC entry and error adjustments, 50058 entry, waitlist management, addressing resident concerns in a professional manner, enforcing property rules and lease requirements, drafting Resident correspondence, and maintaining associated records.
• Leasing activities to include contacting current waitlist applicants, managing open waitlist prospects and applicants and entering the necessary data. Shows vacant units to applicants and provides applicants with information about the apartment, community, amenities, and other information.
• Generates work orders in response to requests for repairs from residents and closes out work orders in accordance with established procedures.
• Provides customer service to residents, answers incoming calls from the general public, and responds to inquiries regarding program information.
• Participates in the resolution of disputes and conflicts between residents, owners, community members, and neighbors; responds to questions concerning compliance with pertinent regulations.
• Conducts intake by holding orientation sessions to advise eligible clients about program participation; conducts new move-in orientations; explains lease documents, housekeeping standards, and resident responsibilities; provides referrals on rent paying habits and housekeeping to residents.
• Schedules and conducts re-certifications; prepares and processes required forms; ensures accuracy of client information; updates records with new information; prepares reports related to completed re-certification.
• Assists in preparation for compliance review-related functions, such as preparing annual certification packets, conducting face-to-face certification reviews, locating missing records, auditing resident files, or assisting in preparing eviction notices.
• Provides first response to resident and property emergencies; refers resident concerns to management; checks and secures property offices and vacant units.
• Generates, reviews, and sends a variety of reports, including weekly delinquency report, recertification reports, monthly board report, daily close-out, month-end, and year-end reports; drafts correspondence as needed; proofreads documents to ensure consistency in formatting and proper grammatical usage; maintains all files for assigned site.
• Maintains a supply of various forms and flyers for residents and the general public; receives, sorts, and distributes incoming/outgoing correspondence; maintains and fulfills supply needs by checking stock to determine inventory levels.
• Assists with general maintenance duties, including but not limited to picking up grounds and common areas, inspecting the interior/exterior of the property, inspecting unit turns, annual inspections of the units, accompanying local, state or Federal Government officials if/when they need access to a home, and maintenance follow-up calls to Residents.
• Assists Property Manager by researching and obtaining necessary documentation or data when requested; completes special projects related to housing management activities as needed.
• Assists with resident services initiatives.
• Performs other related duties as assigned.

Education and/or Experience

High School Diploma or GED and a minimum of two (2) years of property management experience. Must possess a valid driver’s license and be insurable under the Authority’s plan.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

EEO Statement

The Housing Authority of the City of Annapolis ensures Equal Employment Opportunities for employees as required by federal and state orders and laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. This job description is intended to accurately reflect the position activities and requirements. However, management reserves the right to modify, add, or remove duties and assign other duties as necessary. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Using Yardi: 1 year (Preferred)
• Public Housing Property Management: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location

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