OVERVIEW:

The Assistant Property Manager is responsible for providing clerical and administrative support to the Community Association Managers as necessary and to facilitate various daily office operations. The Assistant Property Manager will serve as a central point of communication for all Community Association Managers in addition to occasionally interacting with homeowners, board members, vendors, onsite staff and staff within the corporate office.

DUTIES AND RESPONSIBILITIES

• Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary
• Assist in compiling documents and copies for Board meeting packages.
• Assist in generating envelopes from homeowner's list for Association wide mass mailing distributions.
• Facilitate a running calendar of meetings to be scheduled in the office conference room.
• Perform daily collection of mail and written correspondence to be disseminated to all Community Association Managers accordingly.
• Assist Community Association Manager with processing invoices in Strong Room, as necessary.
• Assist Community Association Manager with homeowner accounts receivable balances.
• Maintain running list of pertinent dates of annual events relative to Annual Meetings, Budget adoption, Compliance with Senate Bill 4D, Inspection Dates (fire life safety, elevator, pool, etc.)
• Assist Community Association Manager in monitoring Association delinquency rates.
• Catalog and send any payments received in the office to the Corporate Office.
• Perform monthly and ad hoc billing, as necessary, for waste and debris removal.
• Assist Community Association Manager with processing new homeowner welcome packets, if applicable.
• Assist Community Association Manager with issuing of key fobs, pool passes and processing access control keys.
• Assist Community Association Manager with ACC (Architectural Control Committee) application processing.
• Facilitate the vendor registration process with the Master Association to ensure the correct documents have been submitted and employees have undergone background screenings.
• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with Community Association Manager direction, client enrollment, and local office protocol.
• Participate in Associa training including Associa University webinars, etc.
• While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
• Other duties as assigned.

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

Experience:

• Onsite Property: 5 years (Preferred)
• Office Administration: 3 years (Preferred)
• Financial Reporting: 3 years (Preferred)
• Microsoft Office programs: 5 years (Preferred)
• Customer service principles and practices: 10 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Community Association Manager License (Preferred)

Work Location: One location

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