Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

Sugar Grove Ace and Sugar Grove Pet Supply are locally owned and operated and are a member of the largest retailer-owned hardware cooperative in the industry. Ace Hardware began as a small chain of stores in Illinois in 1924 and has grown to include more than 5,000 stores in 50 states and more than 70 countries around the world. As part of a cooperative, every Ace store is independently owned and is uniquely tailored to meet the needs of its local community. Our tagline "The Helpful Place" says it all. Our mission is to sell quality merchandise at competitive prices and to strive to become the most helpful hardware store ON THE Planet. Our experienced Associates will do their very best to help our customers. We will do this within a clean, convenient and fun shopping environment for our customers to enjoy.

Position Summary
Assistant Store Manager reports to the Store Manager and is responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Store Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities, booking / ordering product and setting customer service standards. They must demonstrate knowledge of the store’s purpose and goals and have the skills to help associates achieve those goals.

Major Responsibilities

The major responsibilities for this position include:

• Train, coach and observe associates using the basic S.A.L.E.S. process.
• Provide input into merchandising decisions with the Store Manager
• Implement the merchandising and category strategies for the store
• Resolve customer and employee complaints in a timely and satisfactory manner
• Ensure that open/close procedures are followed
• Ensure that all daily inventory management tasks are completed.
• Ensure that excess inventory on the sales floor and backroom are counted, maintained and organized
• Be proficient in all store technology (i.e., ACENET, POS system, Paint computer)

Minimum Requirements

The minimum requirements for this position include:

• Education/Training: High School degree, some college preferred. Possess a vast product knowledge of hardware related products along with a willingness to learn
• Experience: Minimum of 1-3 years’ retail management experience
• Skills/Knowledge: Strong display and plan-o-gram merchandising skills
• Strong leadership and analytical skills
• Excellent customer service skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Ability to lead and develop others
• Ability to handle multiple projects and task with a high attention to detail
• Knowledge of retail computer systems, MS Word and Excel a plus.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period
• The employee must frequently lift and/or move up to 50 pounds.

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