• Create processes and procedures to ensure no impact to patients due to order execution and delivery of available AbbVie products.
• Interact with AbbVie Commercial, Brand and Supply Chain to recommend and implement strategies impacting patient experience and new product/indication launches.
• Identify research and employ technology and initiatives pertaining to changing customer expectations.
• Define, Support and execute activities related to new product introductions.
• Identify, develop and retain effective section managers, supervisors and CSR’s through training and development as well effective use of AbbVie performance tools.
• Liaison between Commercial, Brand and other internal stakeholders to establish alignment on ways to maximize patient acquisition and retention
• Understand brand strategy and have ability to transform to AEI operations and implement
• Assist with short and long term strategic planning and overall direction of AAS and provide insights into capital planning and program expansion
• Key contributor and decision maker over business unit in development of systems, processes and patient coordination to support benchmarking1
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• BS/BA degree in related fields (Finance, Supply Chain) is preferred to ensure the manager has an extended understanding of Pharma business activities. Equivalent experience is acceptable.
• 5-7 years of management experience in a Customer Service environment or a related area that has customer contact experience.
• Proven written and verbal communication skills are required because manager will have direct contact with AbbVie customers.
• Required to pass FBI and other background checks required to represent AbbVie for controlled drug or state licensing expectations.

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.