Associate Director of Care Management

Position Reports To: Sr. Director of Care Management

Corewood Care Management is a recognized aging life care management company and home care company helping families in the DVM area. We are professionals providing guidance, recommendations and advocacy to families navigating the challenges of aging and disability. At Corewood Care, we are committed to improving the way health is managed, allowing our clients to thrive and grow.

Key Tasks, Duties, and Responsibilities

Operations Management

• Responsible for designing and implementing effective business strategies to grow the organization through organic growth as well as through ongoing relationship building and nurturing of business partners, family and employees.
• Implement, manage and evaluate current operational processes and procedures in accordance with the standards and procedures set out by the organization.
• Assist in developing strategies and implementation plans to improve and standardize all aspects of operations.
• Develop, write and implement policies and procedures to scale the company.
• Creates a positive and healthy work environment for all staff and ensures policies and procedures align and promote the company's culture, mission and vision; leading by example with transparent and professional communication.
• Establishes a managerial climate that encourages teamwork and promotes collaboration among all team members.
• Promotes teamwork and greater engagement among on-site and in the field team members through effective mentorship and performance management practices
• Assesses employees on an ongoing basis to ascertain their understanding of policies and procedures.
• Provides guidance and leadership over weekly team meetings, case review and relevant activities pertaining to key performance metrics.
• Maintains two-way communication with employees and fair administration of personnel policies.
• Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goals.
• Ensures competent and mission-driven staff are hired and finds ways to continually offer developmental opportunities creating an environment of teamwork and growth-minded individuals.

Administrative Management

• Effectively collaborates with teams across functions and needs
• Ensures tasks completion across multiple operational functions.
• Provide oversight and guidance to CM/ACM/WP personnel.
• Provides direction and leadership across all operational areas, including:
• Oversees care management operations
• Assigns CM/ACM/Wp to cases as deemed appropriate,
• Provides scheduling oversight
• Aware of CM/ACM/WP hours and schedule and provides updates, information, and suggestions for effective decision making and client/employee matching.
• Reviews overtime considerations4 and ensures CM/ACM/WP are working correct hours.
• Reviews case notes for completeness, consistency, concerns, issues and review.
• Manages prospect list and ensures database is current
• Oversees CM recruiting
• Maintains and evaluates compliance with applicable laws and regulations.
• Hiring and training new CM staff
• Provides oversight on CM filing systems for accuracy and compliance
• Maintains regulatory and compliance measures
• Addresses client or CM complaints, issues or concerns
• Cohesively communicates with CM/ACM/WP to ensure strategic resolutions are applied
• Provides guidance and mentorship
• critically and strategically applies resolutions for stressful or emergency situations with both CM/ACM/WP and clients across multiple functions of operations.
• Understands and conducts themselves with a sense of urgency
• Makes strategic and comprehensive decisions and provides support to decision making
• Uses critical thinking skills to address client or field staff conflicts.
• Creates and/or assists in creation of company policies and procedures and ensures implementation.
• Performs any additional tasks as required

Job Types: Full-time, Part-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Bethesda, MD 20816: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Social work: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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