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Job Title: Associate, Large Client Engagements – Mount Sinai Health Partners

Summary

Mount Sinai is one of the largest U.S. health systems with a strong reputation for quality of care (17th ranked US academic medical center) and innovative research/education (17th ranked US medical school, >$400M annually in NIH-funded research). At Mount Sinai, we have a responsibility to make healthcare better, optimizing its value for patients, purchasers, and communities.

The health care industry has a number of problems. Chief among them is affordability as federal and state governments are unable to adequately fund Medicare & Medicaid, employers are stretched to pay for health benefits for their employees, and those employees struggle to afford increasing paycheck deductions and plan deductibles. In addition, the industry has historically set a low bar for customer service, earning some of the lowest satisfaction scores of any industry, eroding trust from stakeholders. In recent years, employers and labor unions have begun to solve these problems by contracting directly with providers to optimize value.

Mount Sinai Solutions was created to collaborate directly with the purchaser to solve these problems. We have assembled Mount Sinai's clinical and population health assets into product offerings of high-quality care that are affordable and distinguish themselves via exceptional service. Our offerings include next-generation primary care at or near the workplace (“Health Centers”), centers of excellence (COE) for specialty care, and next-generation health benefit plans in partnership with health plans. Our team markets & sells these products directly to the purchaser – i.e., consumers, large employers, labor unions. We are looking for people to join our team who are passionate about solving these problems by developing a true system of care that can create and sustain market-leading value.

Role Summary

There is a large and growing nationwide market opportunity from plan sponsors (i.e., large employers and labor unions) that contract directly with high-value providers. Sixty percent of large plan sponsors are shifting from purchasing exclusively through health plans to add direct contracts with select “high value” providers, changing benefits plans to incent their employees to consume more from them. In New York City metro alone, this market is estimated at $750 million with one third from direct contracts for next-generation primary care and two-thirds from direct contracts for specialty care COEs. Competition for these direct contracts is intense and primarily from well-capitalized vendors in primary care (e.g. Premise Health, OneMedical, Everside) and specialty care (e.g. Signify Health, Transcarent, Carrum Health) but also from local health systems (e.g. Northwell, Memorial Sloan Kettering, HSS).

Mount Sinai entered the direct contracting space in 2016 with the launch of our first Health Center in Atlantic City and our first COE for specialty care (total joint replacement) in NYC. Since these initial pilot customers, we have grown significantly in both the Health Center line-of-business (17 customers, serving 50,000 eligible members in 5 cities, >$20 million in annual revenue) as well as the specialty care COE line-of-business (>$30 million in annual revenue, operating in 7 cities). Both lines-of-business have a rich sales pipeline and total annual revenue is forecasted to exceed $100 million by 2025. This business is growing largely through word-of-mouth because our customers have enjoyed market-leading value, saving millions alongside improved health care outcomes and service (90+ member NPS). This initial phase of deployment has established a reputation for Mount Sinai as a market-leader in this space. We have now launched Mount Sinai Solutions to accelerate our pursuit of opportunities from direct contracting.

The Associate, Large Client Engagements, reporting to the Director of Marketing, Solutions, will maximize value for our large local and national employer customers, support sales initiatives for our growing health center portfolio, deliver engaging client communications, and build campaigns to showcase the expertise of our medical teams. The Associate will have ample opportunity to bring creative ideas, build upon their skillset, and further shape the job to be done. This is a highly visible role with significant opportunities to engage with employer clients and senior Mount Sinai leadership.

Responsibilities

Client Engagements and Content Creation

• Create and deliver annual engagement calendar for multiple large employer clients
• Own the creation of compelling content from ideation to publishing on WordPress website
• Communicate the value delivered by Mount Sinai through regular customer communications and client engagements
• Collaborate across teams (including medical providers) to deliver monthly health content and client newsletters
• Collaborate with colleagues on the Customers Team to execute campaigns focused on increasing client engagement at Health Centers
• Manage all aspects of hosting and promoting client events, including webinars
• Manage, measure, and report on the effectiveness of client engagement campaigns

Services and Sales Growth

• Support the development and execution of sales initiatives to increase our employer health center footprint
• Participate in various sales initiatives and events as requested
• Lead communications strategy when launching new employer health centers locally and nationally
• Support product development teams by gathering, distilling, and communicating feedback from both buyers and users of our offerings
• Stay informed of changes to the market, consumer trends, and the activities of key competitors, to help in bringing campaign ideas to the team

Qualifications

Education and Experience

• Bachelor’s Degree in business, communications, or relevant field
• Minimum of 3 years of experience in client relations or communications
• Strong communication, writing, and storytelling skills
• Experience with or the eagerness to learn email platforms
• Basic graphic design skills (ie. comfortable with Adobe design suite and building striking PowerPoint presentations)
• Html experience (ie. Wordpress) and basic video editing a plus, but not required

Differentiating Qualities

• Detail-oriented and highly organized, taking pride in delivering only a high-quality work product
• Self-starter attitude, creative, innovative, positive, and motivated to improve processes
• Passionate about understanding our customers, their workflows, businesses, industry and pain points
• A curator of deep relationships within the company, with our contractors, and our customers
• Team player who wants to achieve goals collaboratively across multiple teams and functions
• Demonstrates a “do-whatever-it-takes” attitude, resiliency in overcoming obstacles to effectively accomplish goals.
• Ability to adapt to rapidly changing needs with short turnaround time

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72,473.00 - $108,709.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.