AV Support Specialist Responsibilities:

At a minimum, the AVSS will accomplish the following tasks as part of their responsibilities:

· Maintain the AV systems based on global processes (fully enabled).

· Demonstrate an understanding of the concepts around Microsoft Teams, Microsoft Teams Rooms and Conferencing, Zoom, WebEx, etc.

· Deliver regular testing of the systems, including daily walkthrough and issues escalations reporting.

· Provide training and support to business users.

· Provide digital studio video and audio recordings of leadership videos, teleprompter setup, and video editing.

· Deliver first level support to users as needed.

· Escalate issues to Admins and other Support Teams as required (e.g., vendor issues, backend issues).

· Authorize / Onboard Meeting Rooms in Office 365, Teams, Zoom, as well as ownership of device account management and password resets as required.

· Initiate system updates on MTR systems.

· Participation in ad-hoc projects as needed.

· Delivers a “white glove” level of customer support to key leadership and events.

· Insures all AVS spaces are presentable for use.

· Performs other AV related tasks as directed by Nespresso IT and its affiliates.

AV Support Specialist Required Skills:

At a minimum, the AVST will possess the following skills:

· Demonstrated proficiency in AV technology and ability to perform all facets of the role.

· Experience troubleshooting varied issues that may arise with the AV equipment and different video conferencing technologies including Microsoft Teams, Zoom, WebEx, etc.

· Ability to operate autonomously and manage projects with minimal oversight from their supervisor.

· Works autonomously in delivering installation services and providing on-site technical support to users.

· Prepares documentation to record and track project status, meeting room health checks, operational knowledge of equipment and all areas of configuration and support.

· Ability to leverage advanced troubleshooting strategies to address complex technical issues.

· Independently assesses and adjusts technical solutions based on the specific issue.

· Ability to exercise independent judgment in determining the most appropriate course.

Education, Experience, and Qualifications:

· Bachelor’s Degree or equivalent combination of certifications, education, and work experience.

· Experience (2-3 Years minimum) with supporting customers utilizing Microsoft Teams, Zoom, Microsoft Teams Rooms and Conferencing hardware configurations.

Interpersonal Skills:

· Strong verbal and written communication skills.

· Able to provide white-glove support to executive team.

· Manage escalated situations with a focus on building positive receiver delight.

Job Type: Full-time

Pay: $35,000.00 - $54,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• video conferencing: 2 years (Required)
• Audio video Support: 2 years (Required)

Work Location: In person

Speak with the employer
+91 8056641559

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