Do you want to gain valuable skills and experience working as a contractor?
ACCENTURE CONTRACTOR EXCHANGE Solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. Accenture's extended workforce (contractors) help us to bring it all together to deliver tangible business outcomes for our clients. Accenture works with over 90 of the Fortune Global 100 and has made 18 consecutive appearances on the list of Fortune's "World's Most Admired Companies." And that's just the beginning. Now is the perfect time for you to consider opportunities through our Contractor Marketplace.
**THIS IS A REMOTE/VIRTUAL POSITION**
ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.
What's In It for You:
- Collaborate with a diverse network of people
- Actively deliver innovative solutions for Accenture's clients
- Apply your skills and experience to help drive business transformation
- Work locally or remotely, significantly reducing or eliminating the demands to travel
Project Description:
The Warranty Pre-Authorization Processors will be responsible for the assessment and processing of warranty claims submitted to warranty repair services performed on client-manufactured equipment.
Responsibilities:
- Maintaining / updating equipment registrations
- Resolving pricing errors on claims
- Updating warranty coverage periods on equipment
- Answering dealer questions about warranty policy and claim submission
- Resolving dealer issues with claim entry and submission
- Developing and maintaining internal standard operating procedure documentation
- Take inbound calls and chats from dealerships and/or end customer
- When additional research is required, make outbound calls to dealerships to resolve outstanding issues
- Must have strong attention to detail when listening and speaking to dealerships, and using company systems to process their information
- Utilize training resources and internal sites as required
- Build relationships with dealerships to provide excellent customer experiences to every dealership, every time
- Use critical thinking skills to process complex situations and provide personalized resolutions
Basic Qualifications:
- Automotive technical training or equivalent automotive work experience
- Must have Knowledge of the working mechanics of vehicles
- Taking calls and chats from dealers.
- Min. of 1 year of Customer Service experience
- Provide clear written and oral communication
- Knowledge of Microsoft Suite and basic computer skills
Bonus Points If You Have :
- Vehicle Warranty Knowledge
- ASE certification is a plus
Keywords: Vehicle, processing, warranty, dealership, processing, servicing, technician, ASE certification, customer service, mechanic
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Please be aware that Accenture requires all contractors to be fully vaccinated as a condition of placement, abiding by applicable federal, state & local laws. Requests for medical or religious accommodation to this vaccination requirement will be reviewed if an offer is extended by the supplier.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation for this specific opportunity
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are going to be placed on an Accenture project and require accommodation to perform the essential functions of the opportunity, you will be asked to participate in our reasonable accommodation process as it relates to the initial interview process and for ongoing support, you will need to consult your supplier as their reasonable accommodation process if an offer is extended. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for placement consideration in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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