We are looking for a talented and motivated Service Advisor to join our team. The right candidate will help our growing service business drive customer loyalty, by providing exceptional customer experience to each and every client.

Service Advisor Responsibilities and Essential Job Duties:

• Serve as the communicator and liaison between the customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
• Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Skills/Qualifications:

• Previous Service Advisor experience, preferred
• A team player who is focused on providing exemplary customer service
• Ability to multi-task in a fast paced work environment
• Basic mechanical understanding of an automobile
• Strong organizational skills and detail oriented
• Must be at least 18 years of age
• Possess an acceptable driving record and a valid drivers license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.