Automotive Service Advisor Job at Stevenson-Hendrick Honda Wilmington
Stevenson-Hendrick Honda Wilmington
Location: 6720 Market Street, Wilmington, North Carolina 28405
Service Advisor Career Opportunity with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S., voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!"
Service Advisor Career Opportunity with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S., voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!"
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Full Time Service Advisor at Stevenson-Hendrick Honda- Driving an integral role in the customer experience, responsible for greeting customers, determining vehicle repairs and relevant costs, selling and scheduling services to be performed.
Core Values:
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Servant Leadership- Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
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Teamwork through Trust & Respect- Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
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Integrity- Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
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Commitment to Customer Enthusiasm- Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
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Passion for Winning- Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
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Accountability at All Levels- Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
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Commitment to Continuous Improvement- Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
Take Advantage of Our Cutting Edge Benefits Package:
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Employer Paid Healthcare & Prescription Coverage
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Paid Company and Manufacturer Training
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Rewarding Performance Based Pay Plans & Bonuses
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401(k) Retirement Plan with Company Match
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Dental, Vision, Life Insurance
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Relocation Assistance
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Education Tuition Reimbursements
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Internal Career Paths & Growth Opportunities
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Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
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Paid Time-Off up to 3 weeks Vacation
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Holiday and Sick Pay
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NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
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Employee Discounts
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College Scholarship Program
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Clean State of the art facilities
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Top Notch Climate Controlled Shops & Equipment
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The Hendrick Advantage- be a part of the largest privately owned auto group in the country!
Pre-Qualifications:
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Valid Driver's License.
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High School Diploma or equivalent.
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Satisfactory work experience in Automotive setting.
Environment/Physical Demands:
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May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Responsibilities may include conducting road tests on customer vehicles, inspection of customer vehicles, and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers and employees from various departments in the dealership.
What Our Service Advisors Do:
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Works with customer and technician to identify required maintenance.
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Advises customers on necessary and recommended services.
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Offers additional services and repairs to customers.
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Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
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Estimates cost of mechanical, electrical, or other repairs.
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Enters itemized estimate on service order and explains estimate to customer.
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Schedules appointments with customer.
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Meets dealership’s standards for repair and order production.
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Maintains CSI at or above Company standards
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Maintains an organized, clean and safe work area.
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Complies with Company policies and procedures
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Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
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Other duties as assigned.
Apply Now:
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Please submit your information and our recruiting team will be in touch shortly!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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