Buckle Up & Accelerate your Career! Come join the Ed Morse Automotive Group family! With over 75 years in the industry, we have a well-established reputation for providing excellent service to both our customers and our team members. Our longstanding footprint as a respected automotive group has recently grown outside of Florida with our expansion into Texas, Oklahoma, Missouri, Illinois, and Iowa. Today, Ed Morse consists of over 40 locations that offers over 24 different brands! Join a well-established company that takes pride in cultivating a family environment and encourages our team members to further their growth and development.

Position Overview:

Are you looking for THE BEST OF THE BEST? Look no further! Due to massive growth, we are currently seeking a Service Advisor to join our growing Ed Morse Sawgrass Auto Mall Team!! If you are looking for new opportunities or are currently not earning what you think you deserve, this is the role for you.

Location

Sunrise, FL

Responsibilities:

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles.
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service.
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians.
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level.
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Promptly meet and greet service customers warmly and be the perfect host.
• Listen to customer's reason(s) for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customer's concerns.
• Provide accurate estimates for all the services or repairs recommended.

Requirements:

• 1 to 3 years of Auto Dealership experience required to be considered for position.
• General Motors experience preferred, but not required.
• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy, and tact.
• Working knowledge of Automotive Dealership.
• Maintain a customer satisfaction rating above zone average.
• CDK experience preferred.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Uncapped earning potential! -Bonuses, Commissions, etc. paid weekly!
• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program- Short-term counseling on all aspects of life!
• Quarterly Wellness Program to help you reach your health goals!
• Vacation Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Become involved in our community with Ed Morse Cares
• Unlimited career potential- opportunities in multiple states with over 15 brands!
• Ongoing Education- receive manufacturer and product knowledge training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Sunrise, FL: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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