Part-TimeSince opening in 2008, The Hanover Theatre has entertained more than two million guests with Broadway musicals, comedy headliners, music, dance, and more. The 2,300-seat award-winning historic theatre continues to establish its place as a world-class center for the performing arts. The Hanover Theatre Conservatory provides performance opportunities, classes, and individual instruction in theatre, dance, and technical theatre and design to more than 500 young people and adults from across central Massachusetts each year. Our success has been entirely due to the excellence and dedication of our team members.

It is essential that our mission, "To ignite and nurture a passion for the performing arts in audiences and artists of today and tomorrow," and our vision "to be a dynamic downtown destination where all people can experience the transformative power of the performing arts," be embedded into everything that we do. Similarly, our core values in professionalism, respect for others, collaboration and teamwork, accountability, customer service and interpersonal communication must be a central part of our culture in order for our organization to continue to be successful.

The Hanover Theatre and Conservatory is committed to an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We acknowledge the presence of implicit bias inherent in systems and practices in our industry and beyond; and our role in working to dismantle those systems. We believe that diversity and inclusion among our teammates is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool, and we strongly encourage applications from the BIPOC community.

Worcester Center for Performing Arts, a registered not-for-profit 501(c)(3) organization, owns and operates The Hanover Theatre and Conservatory and, on behalf of the Worcester Cultural Coalition, manages Worcester’s BrickBox Theater at the Jean McDonough Arts Center.

Position Title: Barback

Department: Operations

Reports to: Concession Manager

FLSA Designation: Part Time, Non-Exempt

POSITION PURPOSE:

The Bar Back supports the concession and bar areas before and during events. They work collaboratively with event personnel to provide exceptional customer service to our patrons.

ESSENTIAL FUNCTIONS:

1. Provide excellent customer service.

2. Set up and stock the bars and Concessions areas before, during, and possibly after events.

3. Be attentive to product stock levels to ensure we have appropriate inventory continuously.

4. Complete POS transactions at terminals and assist with troubleshooting as needed.

5. Make coffee/tea/hot chocolate prior to events.

6. Complete operation/concession tasks as needed including but not limited to cleaning and organizing.

7. Move and assemble portable bars for busy events.

8. Supervise Bartender when scheduled for BrickBox events. Prepare the bar for BrickBox events and accompany Bartender to and from BrickBox as needed.

9. Complete tasks as assigned by the Concessions Manager or in his absence by the Director of Operations, and/or the House Managers.

OTHER ESSENTIAL FUNCTIONS:

Adhere to the organization’s values at all times and in all interactions with staff, volunteers and members of the public.

Fully comply with the organization’s rules and regulations for the safe and efficient operation of all spaces.

SKILLS AND SPECIFICATIONS:

1. Ability to work nights and weekends with occasional weekday afternoons.

2. Ability to stand for long periods of time (upwards of 5 hours) and climb stairs repeatedly.

3. Ability to stoop, kneel, crouch, crawl, reach, handle, and feel.

4. Ability to lift 50 lbs or more.

5. Ability to work under pressure in a fast-paced environment.

6. Possess basic knowledge of POS cash register. (General training will be provided)

7. Ability to understand directives and utilize basic math skills.

EDUCATION AND QUALIFICATIONS:

1. High school diploma or equivalent.

2. Must be 21 years of age or older.

3. TIPS Certification must be completed within the first 90 days of employment. (If needed the Concessions Manager can assist in finding a TIPS class that is held locally)

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid sick time

Schedule:

• Monday to Friday
• Weekend availability

Application Question(s):

• This is a part-time position. Will you be available to work Sundays between 10 am and 8 pm?
• This is a part-time position. Will you be available to work between 3:00 pm - 10 pm on weekdays?
• How did you learn about this open position?

Work Location: One location

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