Job Summary: We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. At C. Harper Auto Group, a family-owned dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 9 dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. We are a company that promotes from within and are GROWING.

The Service BDC Associate is a member of our Customer Care Team and is responsible for generating service appointments with customers that contact the dealership via the internet or phone for the service of new and/or pre-owned vehicles. This is NOT a cold calling position.

The BDC Service Agent delivers a premium customer experience by customer phone calls in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of manufacturer programs, maintenance packages, and C. Harper Auto Group operations. No previous experience necessary! Training is provided!

Benefits

• Competitive Pay
• Medical, Dental, and Vision Insurance
• 401k Plan
• Paid Time Off and Paid Holidays
• Short Term Disability
• Life Insurance Coverage
• Opportunities for Growth

Responsibilities

• Respond to phone inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

The Service BDC Associate is an entry level position at C. Harper Auto Group. Dozens of employees have started in this position who are now Assistant Service Writers, Warranty Administrators, Service Writers, Service Managers, Collision Center Administrators, and more. It's time to make the most important move of your career. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

About Us: C Harper represents a number of brands across our many dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, Kia, and Honda. And here, it's all about family. Those who have witnessed the past 39 years of growth, know that the C Harper’s core values of honesty, integrity, loyalty and charity have helped the business to succeed. But, as customers, employees, and friends will tell you, it’s the focus on family that sets C Harper Auto Group in a class by itself!