We are seeking a qualified BDC Candidate with 1 or more years of customer calling experience. This individual should be goal-oriented and have the ability to make daily phone calls day to book appointments for our dealership. This is not a typical customer service position. You will be representing our dealership while booking appointments for customers who have expressed an interest in our vehicles.

Service BDC Representative Responsibilities and Essential Duties:

• Answer incoming calls from customers to schedule appointments
• Respond to Internet Lead Service Requests
• Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments
• Respond to customer inquiries and questions both by telephone and email
• Research required information using available resources
• Provide customers with vehicle and service information as appropriate
• Accurately enter new customer information into system
• Verify and update existing customer information
• Identify and escalate priority issues
• Make follow-up customer calls
• Document call information according to standard operating procedures
• Route calls as appropriate and per procedure
• Perform other duties as assigned by management
• Work scheduled hours

Education and Experience:

• High School diploma or equivalent. Some college preferred
• Excellent working knowledge of customer service principles and practices (2+ years preferred)
• Sales experience
• Experience in a call center or customer service environment preferred
• Proficiency in relevant computer applications
• Good data entry and typing skills

Key Competencies:

• Strong verbal and written communication skills
• Problem analysis and problem solving
• Excellent customer service skills
• Listening skills
• Attention to details
• Self- motivation and initiative
• Dependability
• Multi-Tasker

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.