Benefits Call Center Representative Job at Ensign Services
BENEFITS CALL CENTER REPRESENTATIVE
About the Company
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 260 facilities in the long term care continuum that employ over 30,000 employees.
ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity
We currently seek an experienced Benefits Support Specialist that will serve as a liaison between our employees and the internal benefits team. The right candidate will be able to answer questions from employees regarding their employee benefit program, assist employees with enrollment in benefits, and research and resolve questions/issues while coordinating with other internal resources when needed. The successful candidate will be able to accept ownership of effectively answering benefit questions, resolving issues, and handling complaints and inquiries while doing so with patience, empathy, and a helpful attitude.
Minimum Qualifications/Experience
- Minimum 1+ Years Employee Benefit Experience
- Minimum 1+ Years Inbound Call Center Experience
- Bilingual (Spanish) a must
- Outstanding Communication Skills – Written and Verbal
- Customer Relationship Management (CRM) Software experience
- Ability to Prioritize, Multitask, and Work Under Time Constraints
Preferred Qualifications/Experience
- Current Life/Health/Accident Insurance License
Additional Information:
Salary: $20-24 DOE
Salary: $20-24 DOE
Position Type: Regular Full Time, Employee
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
Benefits: Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment
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