Beverage Cart Attendant Job at Lansdowne Resort
Job Summary
The Beverage Cart Attendant will serve our guests, providing friendly and efficient service while maintaining cleanliness and stocking levels to ensure smooth running day-to-day operations.
Essential Functions
- Driving the cart to various areas on the golf course to service food and beverage to customers.
- Follow VA and Loudon County ordinances and laws regarding responsible service of alcohol
- Take guest’s order in a professional manner while up-selling whenever appropriate.
- Stocking and ordering of food and inventory.
- Stock beverage carts to par levels each day of use.
- Operate Micros, handle cash, room charges, guest member charges and credit card charges according to procedures.
- Maintain four-star service at all times
- Displays a congenial appearance.
- Effectively communicate with peers, management, line and front of the house employees
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Ensure that all guests are greeted in a timely, friendly, and professional manner.
- Clear, clean, reset and maintains public work area during shift.
- Always works with and supports other associates.
- Completion of side work as assigned by Manager or Supervisor.
- Assist guests in a friendly, professional manner.
- Follow directions from Manager at all times.
- If there is a customer complaint the supervisor needs to be notified immediately.
- Maintain proper uniform and nametag at all times.
Other Duties
- All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
- Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
- Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
- Comply with hotel grooming standards for both uniformed and non-uniformed associates.
- Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
- Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
Working Conditions & Physical Requirements
Physical Effort:
Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 25 lbs such as trays, tools, boxes, etc.
Physical Environment:
Ability to walk or stand for extended periods of time during course of shift.
Manual Skills
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations .
Work Schedule:
Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
Safety:
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.
Qualifications
Education:
High school diploma or equivalent vocational training certificate required.
Experience:
Two years restaurant experience. Prior experience within a four star hotel brand preferred.
Computer Skill & Other Technical Skills:
Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).
Communication:
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Licenses or Certifications:
Must hold a valid Driver’s License
Other:
Must be customer-service oriented and have excellent hospitality skills.
Must meet age requirement to serve alcoholic beverages
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