Bicycle Shop Supervisor

JOB SUMMARY:

This position will be responsible for providing excellent customer service in an efficient manner to Sea Pines guests, property owners and internal staff. The fast-paced operation is looking for a hardworking and enthusiastic individual who can perform, but not limited to, the following responsibilities:

ESSENTIAL DUTIES & RESPONSABILITIES:

• Greets guests of the Resort, makes them feel welcome, and helps meet their needs.
• Provide world-class guest service in person, over the phone and via email for all guest and owner bicycle rental reservations
• Work with delivery drivers in coordinating the delivery of and picking up of rentals to and from guests.
• Work with numerous departments to ensure guest rental satisfaction
• Effectively and Efficiently handle guest concerns and complaints with the highest level of customer service
• Assisting guests with walk-up bicycle rentals. Picking out the proper size for the renter, while making sure each bike is safe and in good mechanical condition. This would include washing bikes and making basic mechanical adjustments.
• Responsible for opening and closing procedures: i.e. nightly reports and daily deposits
• Helping to maintain cleanliness, organization, supplies and retail inventory of the bicycle shop
• Must work holidays and most weekends.

REQUIRED SKILLS DETAILS

QUALIFICATIONS

Essential:

• We are staffed 364 days of the year, so flexibility with your schedule and willingness to work holidays will be a necessity and be able to work alone and as part of a team
• Must be able to multi-task, work well under pressure, pay close attention to the details, be able to confidently provide recommendations for a wide variety of resort activities/services, and possess strong communication skills
• A minimum of 1 year experience in customer service related position required
• Strong typing and phone skills, proficiency with Microsoft Word, Excel, and Outlook are a must in this role.
• Must be able to lift a minimum of 25lbs and capable of working consecutive hours without sitting down. 50%-Stands during shift
• Average math skills and merchandising skills

Desirable:

• Prior guest relations training
• Hospitality experience
• CPR, First Aid, AED certified
• College graduate

REQUIRED SKILLS

• Ability to communicate in English with members/guests/employees to their understanding.
• Ability to provide legible communication and directions.
• Ability to adhere to responsible, safe and conscientious driving rules.
• Ability to understand member/guest inquiries and provide responses.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus on member/guest needs.
• Ability to prioritize, organize and make good judgments.
• Ability to perform assignments with minimal supervision.
• Ability to ensure security of resort property.
• Ability to maintain confidentiality of member/guest information and pertinent resort data.

REQUIRED EXPERIENCE

EDUCATION and/or EXPERIENCE:

• Education - HS Diploma or GED Equivalent
• One or more years of experience in Guest Service Environments

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid Driver's License