Due to rapid expansion and continuous growth, we are seeking experienced bilingual (Spanish/English) Customer Service/Administrative Specialists.

These positions will handle incoming customer service calls related to automobile insurance claims, as well as provide general administrative support.

For those seeking a career path, this opportunity qualifies individuals, based on performance, for advancement into our Claims Adjuster Trainee program.

Requirements:

• Bilingual (Spanish/English) - Spoken & Written
• Minimum of two-years administrative and/or customer service work experience
• Strong work ethic
• Strong working knowledge of Excel and MS Word
• Proficiency with computers
• Superior customer service skills coupled with an honest desire to help people
• Excellent analytical, organizational, and time management skills
• Focused and driven to meet assigned tasks, goals, and objectives
• Excellent oral and written communication skills
• Ability to effectively and professionally communicate with Customers
• Typing skills of 40+ words per minute minimum

Preferred Attributes:

• Call center experience is a plus
• Insurance related administrative experience is a plus

Office Location:

• Irving, TX

Company Profile:

DMA Claims, Inc., a Venbrook company, has been servicing the insurance industry for more than 40 years.

As the TPA Division of DMA, we have Regional Claim Offices in California, Texas, and Michigan. Through these offices, we provide third-party claims administration, automobile material damage, and catastrophe response services across the United States.

Our core beliefs include closely managing workloads to allow employees to deliver exceptional service levels and produce targeted results, providing appropriate levels of supervision and mentoring to help employees be successful, and supporting career development.

We value our employees and are always seeking superior performers to fill new and open positions, as well add to our resume bank of viable candidates for future openings.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
We practice social distancing, sanitize all common areas after use, and periodically conduct deep sanitizing.

Experience:

• Administration and Customer Service: 2 years (Required)

Language:

• Spanish and English - Spoken & Written (Required)

Work Location: One location

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