Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

This Opportunity

WSP is seeking one full time Bilingual Customer Service Representative. This position will report in-person to the Northwest Parkway Mainline Plaza which is located at approximately 164th and Lowell Blvd in Broomfield, CO.

Schedule:
Monday - Friday 8:00 a.m. - 4:30 p.m and 8:30 a.m. - 5:00 p.m.

Hourly pay-rate is:

• $20.89 per hour
• $21.38 per hour for a Bilingual (English/Spanish)

Compensation and Benefits:
WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.

**This is not a remote opportunity**

WSP USA is providing the compensation range and general description of other compensation and benefits that the company in good faith believes it might pay and/or offer for this position based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. Supervisor may assign other duties.

Your Impact

The Call Center Customer Service Representative (CSR) will be responsible for handling customer inquiries into the Service Center. This position will benefit from great organizational skills, attention to detail and ability to interface effectively with external and internal customers. Excellent written and oral communication skills preferred. CSR May be reassigned on a long term or temporary basis to other shifts, or other schedules, to balance manpower or meet the needs of the company.

• Handle Customer Service calls calls.
• Help ensure phone coverage is always maintained from 8:00 a.m. - 5:00 p.m., Monday through Friday in the call center.
• Process and respond to customer emails.
• Learn and utilize the GO-PASS back-office system thoroughly
• Process customer requests for new GO-PASS accounts verifying correct vehicle information and DMV information.
• Excellent written and oral communication skills
• Strong de-escalation skills
• Navigate Windows interface, keyboard and mouse.
• Strong problem-solving skills.
• Additional projects assigned by the Customer Service Lead
• Due to the demands of this position, outstanding attendance is required.

Who You Are

Required Qualifications

• Prior customer service experience required
• Pass a Background Check and Pre-employment Drug Screen
• Pass Skills Assessment tests
• Strong multitasking skills
• Excellent typing and data entry skills
• Bilingual (English/Spanish) helpful, but not required

Preferred Qualifications

• Contact center experience required.

Physical Demands

Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone.

Additional Requirements

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Travel Required: N/A - No travel required
• Job Status: Regular
• Employee Type: Full
• Primary Location: BROOMFIELD - NORTHWEST PKWY
• All locations: US-CO-Broomfield

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

WSP provides a flexible, agile and hybrid workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.