BMV Customer Service Representative 2 Job at State of Indiana
Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.
At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to interview and to perform the essential functions of a role.
Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.
About the Indiana Bureau of Motor Vehicles (BMV):
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we:
- Invest in our employees
- Engage our customers
- Provide sustainable systems
- Embrace product innovation
Hourly Wage:
The starting wage for this position is $16.24/hour.
Work Location:
This position is located at the Bureau of Motor Vehicles’ North Vernon branch, which is in Region 7.
About the Job:
As the Customer Service Representative 2, you will be responsible for administering and evaluating driving exams, as well as assisting customers with titles and registrations. In this position, you will evaluate the customer’s knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will be at the front line, processing transactions for customers.
A Day in the Life:
The essential functions of this role are as follows:
- Administer skills tests and evaluate driving skills
- Assist customers with vehicle/watercraft titles and registration needs
- Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
- Attend training classes and/or take certification tests as required
- Maintain privacy of customer and all related records
- Substitute for Customer Service Representatives as needed
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
You must meet the following requirement to be considered for employment:
- High school diploma or equivalent
- Must be 21 years of age or older
- Must possess a valid driver’s license for at least the preceding 12 month period
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
- Customer service experience
- Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
- Must be familiar with the operations of all types of motor vehicles
- Working knowledge of Indiana driving laws
- Top-notch communication skills
- A high level of critical thinking and the ability to troubleshoot
- Ability to process cash and card transactions
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness program (offers premium discount for the medical plan and gift cards)
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid new parent leave
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer.
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