Membership Representative I – The Auto Club Group

What you will do:

The Auto Club Group is seeking prospective Member Representative I’s who can promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 13.5 million members.

In this position, you will have the opportunity to:

Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc.
Respond to customer inquiries and refers to senior staff or agent when appropriate.
Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate.
Provide administrative support to the travel and/or insurance sales staff during peak periods.

With our powerful brand and the mentoring we offer, you will find your position as a Member Representative I can lead to a rewarding career at our growing organization.

This is an in-branch position. Employees will service ACG members in-person and are based in an ACG branch facility.

How you will benefit:

Competitive pay ranging from $14.81/hr to $23.69/hr plus the opportunity to earn incentives.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
401k Match

Medical

Dental

Vision

PTO
Paid Holidays

Tuition Reimbursement

Education:

Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire
may be required to attain and maintain state membership licenses as appropriate by department

Experience:

Working in a customer focused environment

Providing customer focused service and timely solutions to problems

Word software application

Taking personal responsibility in seeking solutions to problems

Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Knowledge and Skills:

Knowledge of:

Basic mathematical calculations to accurately perform monetary transactions

Communicate effectively (verbal and written) with others in a work environment

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work under pressure in a high volume, fast paced customer service environment

Work irregular hours including holidays and weekends (may include community events)

Ability to learn the following:

Promoting the sales of insurance, travel, club and membership products and services

Office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.

Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems

Excel software application

Conduct outbound promotional calls for insurance and/or travel

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

Long-term, sustainable, profitable growth
AAA Membership growth and renewal
Operational excellence
Become the “flagship club” of the AAA Federation

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.