Department: Retail

Reports To: Regional Banking Manager

Status: Non-Exempt

Summary Description

Implements corporate policies and procedures to deliver profitable services in the retail market served. Responsible for the administration and management of activities for assigned branch to meet the strategic and financial goals of the Bank.

Essential Functions

Exercises executive and administrative control over all sales, servicing and operational functions of a branch office, including implementation of policy and explanation of Bank programs, policies, procedures and objectives

Establishes goals for branch marketing, operations and sales efforts. Evaluates the effectiveness of branch activity statistics and related reports

Maintains prescribed security controls to protect the facility; monitors access; opens/closes branch and vault; and remains on 24 hour call in the event of a security breach

Provides advice, guidance, and back-up support to subordinate personnel

Assures compliance with bank standards, audit recommendations and relates local, state and federal regulations. Completes required compliance training. Ensures branch compliance in the areas of security, audit, compliance, and operations as evidenced by the completion of the quarterly branch checklist.

Coaches and develops staff to actively sell, refer, deliver and promote the bank’s products and services

Maintains a thorough knowledge of all the bank’s products and services and a working knowledge of competitive products and services

Contacts present customers to retain and expand existing banking relationships. Counsels customers on financial and related matters and handles difficult customers

Represents the company at various civic and community functions to further enhance the bank’s image and develop additional business

Oversees and recommends training and development of branch personnel; facilitates staff meetings to communicate branch objectives, goals, and policies; and coaches individual employees as needed

Exercises usual authority of a manager concerning staffing, performance appraisal, promotions, salary recommendations, and terminations

Adheres to all regulatory compliance policies and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Position Standards

Achieves cross sell ratios for new customers and existing customers

Achieves referral goals, high value client sales call goals and deposit dollar goals

Maintains 90% collection of bank fees

Position Requirements

4-6 years of banking or sales experience

Bachelor’s degree preferred

General knowledge of the financial service’s industry products/services

Must be compliant with Loan Officer Qualification Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in the role and within 30 days of employment compliance with NMLS registration and corresponding background check requirements.

Work is generally performed indoors in environmentally controlled conditions

Typically, the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work

Critical Skills / Expertise

Excellent customer service and sales skills

Excellent oral communication skills

Excellent knowledge of the Bank’s operations, policies and procedures

General knowledge of the competitive environment

General knowledge of systems and operations procedures