Breakfast Attendant/ Host Job at Hampton Inn Columbia Northeast-Fort Jackson Area
Hampton Inn Columbia Northeast-Fort Jackson Area Charlotte, NC 28214
Hampton Inn Columbia Northeast-Fort Jackson Area | 1551 Barbara Dr, Columbia, SC 29223
We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
Food and Beverage are what adds flavor to a stay! Guests love to enjoy delicious, freshly prepared and beautifully presented food. To deliver a great guest experience a Breakfast Attendant/ Host will prepare breakfast and coffee promptly, helping guests to have memorable experiences during the breakfast touchpoint.
- Prepare inventory orders and communicate inventory needs to the General Manager.
- Ensure all breakfast items are not expired.
- Organize storage areas to include refrigerators and freezers to maintain a low inventory cost.
- Work as a team and communicate and coordinate with other departments to ensure excellent quality and service.
- Remain current in all updates with regard to new procedures and training.
- Follow directions thoroughly.
- Live and demonstrate the Maya Hotels core values.
- Work with minimal supervision.
- Satisfactorily communicate with guests, management, and co-workers to their understanding
- Perform department/outlet opening or closing duties as required. Ensure that the breakfast stations are clean and maintained throughout the shift.
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Supervisor or Manager on duty.
- Greet and welcome all guests as they enjoy the breakfast.
- Be attentive to guests' needs.
- Present food according to established health and presentation standards.
- Clear and clean tables promptly and efficiently. Clean tables, chairs, walls, windows, mirrors, and floors as necessary.
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
- Engage each guest as a unique individual and listen attentively.
- Anticipate and address guest’s service needs.
- Maintain confidentiality of guest information and pertinent hotel data.
- Maintain a professional and high-quality service-oriented environment at all times.
- Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
- Comply with Maya Hotels policies, procedures and Code of Ethics.
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participating in an evacuation if necessary.
- Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals and working to minimize tripping and falling hazards,
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Participate in helping the hotel recycle.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHERS JOB RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR.
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