Business Development Center Agent - BDC Sales - Toyota of Erie

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

• Receiving inbound sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

• Health, Dental & Vision Insurance
• 401K with Employer Match
• Paid Uniforms
• Paid Time Off
• Paid Training
• Employee Pricing on New Vehicles
• Free Access to the Preston Auto Fitness Center

About Us

At Toyota of Erie we pride ourselves on giving back to the community. That’s why at Toyota of Erie we developed our Community Support Program to partner with local non-profit organization to help those who are in need and to help make Erie an even better place to live and work. In 2021 we donated $5,500 to Presque Isle Partnership, Erie Special Olympics, Erie Playhouse, Family Services of NW PA, Erie’s Black Wall Street, Dr. Gertrude A Barber Center, Inner-City Neighborhood Art House, Emma’ Footprints, Supportive Living Services, Erie Humane Society, The Door Student Services, Erie Youth Soccer Associated, Autism Society of NW PA, and the Erie Rescue Mission. We are excited continue are partnership with these great organizations and develop relationships with new organizations in the future.