Business Systems Analyst II Job at Redstone Federal Credit Union
Job Description Summary
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
- Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
- Performs user applications support in assigned areas of functional responsibility; researches, analyzes, troubleshoots, makes recommendations and/or resolves a wide variety of system problems; instructs users on methods for resolving issues and problems; acts as liaison with vendors and escalates problems when vendor support is required for resolution.
- Performs standard application maintenance activities; tests software updates; configures, maintains and monitors SQL database maintenance plans; ensures backups are performed as scheduled.
- Reviews user requests for new programs or modifications to existing applications and programs; meets with users to determine and document needs and requirements; evaluates the use of Core Processing System functionalities to user business requirements; analyzes current system functions, procedures and capabilities to determine if improved methods are possible; assesses feasibility; develops and presents proposals for new approaches and options to meet business needs; creates functional specifications and guidelines for applications development and programming; ensures new functions do not alter or reduce system performance to unacceptable levels; confers with programming staff to clarify programs and requirements; meets with users following installation to verify that needs and requirements were met.
- Develops test plans for new products and software releases; creates scenarios, test scripts and test cases; coordinates and/or participates in testing; analyzes the effectiveness and functionality of new programming to ensure all requirements are met; records test results; notifies programming staff of testing problems and required fixes.
- Conducts user training as required; assists in preparing training plans and outlines; assists in developing training materials; assists in developing and maintaining user and system documentation; distributes notification to users regarding system modifications and updates.
- Develops routine specifications as required to serve as guidelines for programming staff to follow for modifications and enhancements of limited complexity.
- Works with Infrastructure Support staff to ensure extracts and updates run successfully; may create ad-hoc queries to troubleshoot problems; may create, publish and distribute cView reports through custom channels; maintains reports in the cView file library.
- Participates in the production of periodic and ad-hoc reports.
MINIMUM QUALIFICATIONS
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently.
The requirements listed below are representative of the education, experience, skills and abilities required.
EDUCATION/EXPERIENCE
4 Year / Bachelor's Degree in Management Information Systems, Information Technology, Computer Science, or a closely related field
2 Years Responsible experience in performing user support, testing, and related functions for business applications
Experience in Temenos/Akcelerant system administration preferred
SKILLS/ABILITIES
- Basic principles and practices of business process analysis, systems analysis and design.
- Standard methodology for developing program and user documentation.
- Methods and techniques for performing quality assurance testing of systems and troubleshooting and determining the causes of applications problems and errors.
- Functions, capabilities, characteristics and limitations of standard computer platforms and devices.
- Perform basic business process analyses and apply critical thinking skills to reach sound, logical conclusions regarding user needs and business requirements.
- Understand and apply the analysis of user requirements to the development of functional specifications for programs and program enhancements for efficient, cost-effective technology solutions.
- Troubleshoot, diagnose and resolve applications problems.
- Read, interpret and apply technical information on business processes, software and hardware to technical and non-technical users.
- Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
- Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
- Resolve problems utilizing advanced knowledge and experience.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Understand and follow written and oral instructions.
- Set priorities and manage one’s own time effectively.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
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