Call Center Agent Job at Masis Staffing
Position Summary:
This position supports MART’s Brokerage Transportation Operation by answering inbound and making outbound calls. Providing high level personalized customer service in order to meet our member requests for transportation and assistance for Mass Health PT1 approved members.
Essential Functions/Position Responsibilities:
· Consistently at minimum, answers 80 to 90 inbound calls in a courteous and professional manner to assist customers with their transportation inquiries
· Schedules, changes/cancels and confirms transportation arrangements utilizing Customer Relationship Management (CRM) Software
· Provides follow up calls to customers
· Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
· Dispatches transportation assignments and maintains continual interaction with vendors
· Sorts and enters PT1 forms updates into consumer database
· Perform clerical duties which include but are not limited to; faxing, copying, emailing, filling
Job Types: Full-time, Part-time
Pay: $16.83 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- Fitchburg, MA 01420: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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