The Group Reservation Representative coordinates all room related details for groups contracted by the Sales team. Responsible for data input of all group details, reservations and/or the coordination of internet bookings, reservations via third party applications and any other applications used to facilitate such input.

Education:

• High School Diploma or equivalent required

Experience:

• 1-year Customer Service or Sales experience.
• Proficient in MS Office with an emphasis on WORD, EXCEL and OUTLOOK.
• 1 year of LMS experience required.

Abilities:

• Must be able to type.
• Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Must be able to work in high and low stress areas.
• Must be able to maintain a flexible working schedule based on business demands.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal, communications, team building and problem solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.
• Must be proficient in all required systems and have a sound knowledge of all HET and Partnership properties assigned to the LV Regional Contact Center.
• Must have good attendance record.
• Must have stable work history and be computer literate.

Desired Skills:

• Hotel experience and/or convention industry experience preferred.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Job Type: Full-time

Pay: $21.60 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• On call
• Weekend availability

Ability to commute/relocate:

• Las Vegas, NV 89109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• group coordinator: 1 year (Preferred)
• Hospitality: 2 years (Required)
• LMS (Lodging Management Software): 1 year (Preferred)
• reservations: 1 year (Preferred)

Work Location: One location

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