• Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
• Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
• Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
• Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
• Assist other IT personnel with their job responsibilities as necessary.
• Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
• Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide scheduled after hours on-call support for customers.
• Perform other duties as assigned.

• Educational & Experience: Associate’s Degree in Management Information Systems, Computer Science, or related field. Experience may be substituted on a year-to-year basis. Degree may be in-progress.
• Certificates, Licenses, Registration Requirements: Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.
• We require that these qualifications be completed prior to one calendar year after being hired.
• Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
• Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology
• Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.

Physical Demands:

• Ability to sit/stand for prolonged periods of time; confined to workstation.
• Ability to lift objects up to 50 lbs.
• Climbing, stooping, bending, kneeling, crouching or crawling.
• Pulling or pushing.
• Prolonged use of video display terminals.
• Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
• Ability to Id and distinguish colors.
• Irregular work hours.
• Intense concentration with few opportunities for break.
• Frequent travel from primary place of work.
• Unpredictable deadlines or demands for work product.
• Reach/relocate items above shoulder.

• Working around machinery
• Exposure to extreme cold, humidity or hot temperatures; working outside.
• Driving automotive equipment.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire.

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