Neurology practice in Walnut Creek seeks an experienced Call Center staff member with EPIC experience to work with our front office team. This is a FULL-TIME position, Monday - Friday, 8:30 am to 5:00 pm. Compensation based on experience.

No matter what your job title is, the work you do at Bass Medical Group - Neurology supports the health and well-being of the men, women, and children who turn to us for care. That`s because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.

A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills, and possess a positive can-do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.

Qualifications:

• Electronic Medical Records programs,(EPIC Preferred)
• Customer service experience

• Experience in a fast-paced work environment
• Multiple Phone Lines
• Medical Terminology
• Experience with Medicare, HMO, and PPO insurance payers
• Excellent verbal and written communication skills required
• Proven problem solving, analytical, and decision-making skills
• Strong computer skills (Microsoft Word, Excel, and Outlook)

Duties:

• Answering multi-phone lines and triaging accordingly
• Schedule/confirm appointments
• Verify patient eligibility and referrals
• Patient registration/Sending new patient packets
• E-Chart Prepping
• Perform all administrative and direct patient care tasks in a clinical setting to patients in the call center.

Education/Certification Requirements:

• High School diploma required
• Administrative Medical Assistant Course Certificate and/or Clinical Medical Assistant Course Certificate preferred (new graduates encouraged to apply if they are open to an administrative only position)

Experience:

• One to two years Medical front experience preferred
• One year EMR preferred- EPIC Preferred

Benefits:

• Anthem Medical/Anthem Dental/Anthem Vision
• Life Insurance Benefits
• AD&D/LTD
• Aflac
• Nationwide Pet Insurance
• FSA & HSA Plans
• Disability Benefits
• Matching 401k Retirement Plan and Profit sharing
• Vacation, Sick leave, and paid holidays

Job Type: Full-time

Pay: $19.00 - $26.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)

Work Location: One location

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