Call Center Representative Job at AdventHealth Medical Group West FL
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Location: 3000 MEDICAL PARK DRIVE, TAMPA, FL 33613
The community you’ll be caring for: AdventHealth Medical Group West FL
The role you’ll contribute:
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
The value you’ll bring to the team:
- Communicates in a cordial, professional manner with patients via phone.
- Transfers incoming callers to appropriate department / location when necessary.
- New patient registration (inputting demographic information, insurance information, etc.).
- Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
- Updates computer referring physician data base.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- Proficient with computer programs: Email, PowerPoint, Excel, Word.
- Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
- Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
- Ability to deal with data that is of a sensitive and confidential nature.
- Ability to work independently and in a team environment.
- Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.
- Excellent verbal and written communication skills.
- High School Graduate or Equivalent
- Previous customer service experience.
Preferred qualifications:
- Knowledge of EHR.
- Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
- Medical office or medical call setting experience.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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