Call Center Representative Job at BASS MEDICAL GROUP
Description:
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Requirements:- Handling patients, referral sources, and administrative department inquires
- Communicating with insurance companies and/or prior authorization requests
- Entering patient information into a customer information system
- Ensuring customer satisfaction and assisting them with issues/concerns related to their health
- Serving as a backup when other employees are out due to absent staff members
- Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
- Becoming educated in qualifications of multiple insurances to ensure clean order intake
Mandatory Qualifications
- Bilingual (English and Spanish)
- High School Diploma or GED, some college
Preferred Qualifications
- Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting
- Ability to convey a positive and professional image to customers and employees
- Maintain composure in high pressure situations
- Capable of following an issue through to its conclusion
Benefits
Medical, dental, vision, life, AD&D, LTD, Aflac Insurances, Nationwide Pet Insurance, FSA & HSA, 401K Retirement, Paid Time off and paid holidays.
Pay Scale/Ranges:
- Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The pay scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.
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