Job Title: Call Center Specialist
Location: St. Louis, MO (1st week on-site training, then moved to remote)
Compensation: 21/hr.
***Contract to hire position***
Job Description:
At MilliporeSigma, the Customer Care Associate position involves working in a dynamic, fast paced, high energy call center, and rewarding team environment focused on delivering a better customer experience. You will be responsible for ensuring each transaction is processed within customer specifications for MilliporeSigma guidelines. As a Customer Care Associate, you must be eager to learn, be respectful, honest & humble, and embrace challenges.
Job Duties:
- Resolve requests and inquiries related to orders, shipments or other customer-related matters and accurately document.
- Ensure documentation adheres to ISO certifications and is able to withstand Customer-Service related audits when called upon.
- Enter internal and external customer orders and quotations received via inbound calls, email and website inquiries.
- Investigate and record lost or damaged orders, complaints, credit and/or rebill requests.
- Act as a role model of Millipore’s values and best-in-class business practices
Must Haves:
- High School Diploma
- 1-2 years Customer Service experience
- Computer literate
- Microsoft Applications (Office, Suite, etc.)
Preferred Qualifications:
- SAP or ERP or CRM system experience
- Bi-ligual in English and Spanish or French
- Shipping and label expeience (UPS or FedEx)
MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.
Job Types: Full-time, Contract
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- St. Louis, MO 63103: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Call center: 2 years (Preferred)
- Customer service: 3 years (Required)
- SAP: 1 year (Preferred)
- ERP systems: 1 year (Preferred)
- SAP CRM: 1 year (Preferred)
Language:
- English (Required)
Work Location: Hybrid remote in St. Louis, MO 63103
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