Job Responsibilities

• Provides appropriate non–medical case management for clients assigned to caseload.
• Follows case management standards and established agency procedures related to providing non- medical case management services.
• Conducts client comprehensive needs/resource assessment; participates in electronic health record case management assignment process.
• Obtains all necessary documents to provide client care.
• Maintains client confidentiality and privacy; ensures informed consent.
• Develops and implements a comprehensive care plan in collaboration with client, based on
  assessment of eligibility, needs, barriers, acuity and resources; adjusts care plan as needed.
• Assesses/evaluates client needs and refers clients to medical care, prevention, psychosocial and
  other treatment and/or support services; follows-up on referrals to ensure linkage and directly
  intervenes to facilitate provision of service where needed.
• Manages case-load by maintaining contact with clients based on acuity level and protocols regarding
  contact standards.
• Conducts home and other off-site client assessments as appropriate.
• Apprises supervisor of challenges related to barriers to care, systems abuse, duplication of services,
  and performance by referred providers, client grievances and new emerging resources.
• Follows all protocols, completes accurate and timely documentation of each client encounter into
  requisite databases and submits necessary reports to supervisor on time.
• Identifies clients for case management graduation, inactivation, or file closure.
• Completes all required DSHS and departmental trainings for case management.
• Other duties as assigned by supervisor.

Required Skills and Qualifications

• Bilingual required
• Proficiency in Excel, Word, and Outlook.
• Ability to work in a positive and empathetic manner with persons who have HIV/AIDS.
• Ability to make decisions related to appropriate client care.
• Working knowledge of medical/psychosocial resources and the medical and psychosocial
  complexities of HIV/AIDS.
• Ability to effectively communicate in verbal and written formats.
• Ability to collaborate with community service providers.
• Ability to establish effective working relationships with various clients within the community
• Ability to manage and work effectively in the required electronic medical record, database, or
  document portal.
• Ability to work in a multi-site work environment

• Bachelor’s degree in social work, health education, nursing or other social services discipline.
• Preferably 1-2 years of experience in case management or other social service discipline.