JOB DESCRIPTION SUMARRY

Under the broad supervision of the Program Manager and direct supervision of the Director of Social Services, the case manager is responsible for providing outreach and support activities to preconception women, pregnant and parenting women, and their families to decrease barriers to quality health care in Florence County.

The Case Manager is a frontline public health worker critical to the Healthy Start team who works directly with individuals and families, has a unique understanding and is a trusted member of the community in which they serve. The case manager works to establish and maintain trust which enables them to be a liaison between the health community, social services community and the Healthy Start participant.

DUTIES AND RESPONSIBILITIES:

Conducts outreach and recruitment services to identify and enroll pregnant women, their children, and families in Florence County. Outreach services includes door-to-door canvassing, attendance at community events (in-person and virtual), establishing/maintaining relationships with community/social service organizations, schools, churches, physician offices/groups, and other relevant community-related entities, and social media to recruit and follow up with Healthy Start participants;

Understands the core services, philosophy, and goals of Healthy Start and the population it serves. Helps clients and their families meet their health and social needs by gathering information to understand the client and their families and provide referrals to connect them to programming, clinical care and other needed community resources;

Promotes and provides culturally competent services with ethics and integrity while helping clients to identify their goals, barriers to change, and support for change;

Assesses the barriers to accessing health care and other social services and educate clients about services offered by Pee Dee Healthy Start Eliminating Disparities including obtaining up to date eligibility requirements and other information about health insurance and public service options including WIC, Medicaid/Healthy Connections, SNAP and provide enrollment assistance;

Educates clients about how pre-pregnancy behaviors help achieve a health pregnancy and birth outcome and assists participants in their decision making about their care;

• Educates about infant safety including safe sleep practices;
• Explains the importance of well-child visits, immunizations and assist clients with finding a medical home and assist them with keeping appointments;
• Identifies warning signs and symptoms and takes action to connect them to necessary services;
• Discusses reproductive life planning, the importance of spacing pregnancies and contraceptive methods and connects participants with how and where to obtain them;
• Educates participants regarding their overall health and wellness of themselves and their family by using well established assessment tools. Help the expectant mother father/partner prepare for labor and delivery, breastfeeding, care of the newborn and family planning after delivery;
• Identifies and recognizes milestones in child development and takes action, as necessary, to connect clients to appropriates services;
• Collaborates with program staff to ensure clients receive appropriate referrals and adequate follow-up and provide ongoing support as necessary;
• Accurately documents services provided and complete reports in a timely manner using an electronic device such as personal computer, laptop, tablet or smart phone;
• Assists in ongoing assessment and evaluation of services relating to the health and wellness of the clients served.
• In addition, the case manager is expected to:
• Develop, track, and monitor each participant’s profile. Create plans with the participant/families on how to identify and meet their health and social service needs. Refers and/or schedules prenatal appointments and encourages clients to seek necessary medical services and treatments;
• Maintain case files that meets agency standards and protocols and conducts frequent file and case reviews with Healthy Start staff;
• Provide or facilitate crisis intervention during home visits, as needed. Contacts between the case manager and the Healthy Start participant may occur through home visits, face-to-face encounters, via telephone, virtual platforms and other care settings that best meet the needs of the participant;
• Provide holistic and comprehensive case management services to all clients including intake assessment, benefit assessment, goal setting, long-term care plan development, progress monitoring, advocacy and referrals;
• Works closely with Healthy Start staff and acts as a liaison to other community organizations such as the Department of Health and Environmental Control (DHEC), Department of Social Services, (DSS), Pee Dee Community Action Partnership, Adult Ed, and other community resources and partners;
• Assures the confidentiality of clients.

REQUIRED TRAINING AND EXPERIENCE:

Bachelor's degree in Human Services, Social Work, or related field, and two (2) years of experience working with pregnant women, infants, and/or toddlers in a social service program. Master’s degree preferred.

Additional years of experience working with pregnant women, infants, and/or toddlers in a social service program such as WIC, Parents as Teachers, Head Start or other home visiting programs that involve enrollment, conducting outreach, and/or case management in a health or social service setting a plus. Social Work License, Child Development Certificate (CDC), or Child License Certificate (CLC) preferred.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

The case manager must exhibit competency in three major areas including communication, commitment to community and public health. S/he:

• Demonstrates goods communications skills, both written and orally. Able to use language that conveys caring and is non-judgmental;
• Explains terms or concepts that may not be clear to participants, community members or other Health Start team members, using written and visual material to reinforce when necessary;
• Employs techniques for interacting sensitively and effectively with people with a culture different than your own;
• Advocates for and promote the use of culturally and linguistically appropriate services and resources within the Health Start program and with diverse community partners in reaching their goals;
• Understands the use of data and evidence-based practices to support participants in reaching their goals;
• Must have a valid driver’s license, insurance, and a vehicle in good working order.

OTHER REQUIREMENTS:

• Must be able to attain a SC Thrive certification within 3 months of employment, which requires a criminal background check
• Must have a valid driver’s license, insurance, and a vehicle in good working order.

**Position requires travel during the course of a scheduled work day. Approved business travel is eligible for mileage reimbursement.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour, commensurate with experience.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
As a condition of hiring, the new hire must complete COVID-19 vaccination with an FDA approved vaccine.

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Marion, SC 29571

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