South Shore Elder Services, Inc., a dynamic Human Services Agency has the following opportunity available for a caring, well-organized individual who enjoys working with elders. We offer excellent fringe benefits and a pleasant work environment. (3 weeks vacation, 3 weeks sick time, Personal Time, Birthday off)

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CASE MANAGER ON DUTY

FULL TIME / 35 HRS/WK

Primary Function is telephone duty and case management.

Duties include: Performs all duties of a generalist case manager, except making home visits. Provides full time duty coverage on a regular scheduled basis. Assists in maintaining uncovered caseloads, including covering calls when Case Managers are not in the office. Strong ability to answer a wide spectrum of questions to determine appropriate responses/actions to be taken on behalf of callers/consumers. Ensures timely journal entries in SAMS in accordance with documentation standards. Notify the appropriate Case Manager of any/all action taken of behalf of his/her consumers. Identify immediate needs, make appropriate referrals, recognize crisis situations and advocate on consumer’s behalf. Conduct safety calls to consumers who do not answer door for the scheduled services, such as meals on wheels, homemakers, etc. Report to local law enforcement for wellness check after contacting emergency contacts and local hospitals. Work closely with all involved especially Supervisor. Meets with supervisor on a regular basis for supervision, case review and questions.

QUALIFICATIONS: Bachelor’s Degree in social work, human services, or a related field required. Elder care experience preferred. Excellent computer skills required, including thorough knowledge of Microsoft Word, Outlook, Excel and database systems/ Precise record keeping, excellent oral and written communication skills and a commitment to teamwork is essential. Strong organizational skills, critical thinking and ability to multi-task is needed. Cantonese and Mandarin speaking candidates are encouraged to apply. Must have a valid driver's license and provide own transportation.

SALARY: $44,460

Submit cover letter and resume to:

South Shore Elder Services, Inc.

Director of Human Resources

350 Granite Street, Suite 3203, Braintree, MA 02184

Fax: 781-843-8279

Job Type: Full-time

Pay: $44,460.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Braintree, MA 02184: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: One location

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