Job Summary:

Receives payment for products or services sold by the dealership and plays a key role in maintaining customer satisfaction for the business transaction.

Duties/Responsibilities:

• Answer multi-line phone systems in a timely, professional, and courteous manner.
• Ensure all calls are answered or transferred to voice mail if team members are unavailable.
• Receive payments for all parts and service transactions.
• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides refunds to customers for returned merchandise or as directed by Manager.
• Answers customer questions about service performed or products purchased or refers them to someone who can.
• Handles customer complaints with integrity and when necessary, refers dissatisfied customers to the appropriate manager for resolution.
• Provides clerical and secretarial assistance.
• Multitasking at any one time.
• Direct customers to where they need to be.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Any other duties as assigned.

Education and Experience:

• High School diploma or GED
• One year of experience as a receptionist or similar role (preferred)

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift-up to 15 pounds at times.

Department

• This position reports to the store Office Manager.

Required Skills/Abilities:

• Individuals must have strong organizational skills.
• Knowledge of Excel
• Strong work ethic and team player.
• Strong verbal and written communication skills.
• Ability to meet tight deadlines and handle multiple responsibilities.
• Exceptional commitment to accuracy.
• Ability to handle complaints from customers appropriately.
• Maintain friendly, professional, and patient manners.
• Ability to read and comprehend simple instructions, short correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.