Center Director Job at Fountain Life
Job description
Center Director
Location: Frisco, Texas
About Fountain Life
At Fountain Life, our mission is to make age 100 the new 60. We provide preventative, predictive and personalized medicine that enhances performance and turns back the clock. Our goal is for each of our members to live their most fulfilling, vibrant, and healthful version of themselves at every stage of life.
Fountain Life focuses on proactive versus reactive care; with a world-class medical team that includes scientists and age-management pioneers who tap into the most advanced biotechnology, sensors, AI and therapeutics to enhance performance, boost longevity, and detect and pre-empt diseases including cancer, cardiac, metabolic, neurodegenerative disease, and more before they can cause harm.
We are healthcare, reimagined.
What is the opportunity?
The Center Director will report to the SVP of Operations & Member Experience. The Center Director will act as the liaison between senior leadership and the clinic, while continuously articulating Fountain Life’s vision and strategic direction. They will ensure that all team members are working together efficiently, with a common goal in mind – assisting members on their path to optimal wellness. The Center Director will make sure all members are receiving a premium, consistent customer experience and that they are leaving feeling confident with their plan and Fountain life at top-of-mind.
Come join our team of highly trained, innovative healthcare experts!
What’s in it for you?
Fountain Life is a group of innovators led by Dr. Robert Hariri, Tony Robbins and Dr. Peter Diamandis. This unique opportunity allows you the chance to be a part of this disruptive health care environment and change the way medicine is done
forever. As an employee you will also receive Fountain Health Insurance, which enables you to utilize many of the proactive health features Fountain Life has to offer.
What will you do?
This position is an integral part of Fountain Life’s overall mission to transform modern healthcare from ‘SickCare’ to ‘WellCare’. The Center Director will be tasked with leading the clinic, and ensuring all staff are delivering professional, high-quality care and each client is leaving with a simple, actionable, detailed plan.
SOP creation and implementation
Interviewing of Center staff
Onboarding and continued training of Center staff
Conducting daily line ups
Conducting annual reviews
Conducting feedback sessions and potential documentation to Center staff
Regular inspections of policies and procedures to ensure compliance
Obtaining and resolving any client/member feedback in a timely manner
Ensuring Center staff is following up with any client/member requests in a timely manner
Clinic Operations and Resource Allocation
Oversee client support services and ensure that all staff are keeping member’s emotional journey in mind; that they are making them feel safe, empowered and educated, and that the process is intuitive and easy to understand
Budget and allocate all resources to achieve optimal clinic outcomes; strive to utilize resources and services in a manner that results in a clean, safe and pleasant environment for customers and staff
Continually ask for feedback from team and listen for operational improvements; communicate clinic performance to VP of Operations
Work to achieve the 4Ds (digitize, dematerialize, demonetize, democratize) with as many processes as possible
Staff Management
Ensure that all staff performs their duties in a professional and responsive manner, and are giving members the 21st century experience that they expect from Fountain Life
Recruit and train employees; provide constructive feedback; evaluate their performance
Responsible for the compliance to legal guidelines (e.g. health and safety), internal policies and quality standards
Ensure all staff are aligned with company’s overall vision and standards for member experience
What do you need to succeed?
To ensure success, our Center Director must be able to effectively manage people and clinic operations, as well as budgets and technology, in a way that will positively contribute to Fountain Life’s overall success and growth. This will require expert coordination, complex problem solving, excellent time management, and superior active listening skills gained from previous managerial experience. Top candidates will have a deep respect for policies and ethics and can inspire that in others.
I will always strive to surprise and delight our members
I will over deliver and exceed members expectations
I will always consider a member’s emotional journey, the goal is for every member to feel safe, empowered, and educated
I will always be respectful of our member’s time and strive for a seamless experience
I will strive to make the entire journey intuitive, educational, and understandable
I will ensure that all results are simple to understand, data driven, and actionable
I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21st century experience
I will ask for feedback and always strive to be better
I will create memorable experiences
Must-Have’s:
Bachelor’s degree in business, medical science, or another relevant field
Previous experience in a medical managerial position
Solid understanding of budgeting, resourcing and performance evaluation procedures
Advanced knowledge of standards and regulations in a medical clinical field
Understands and follows organization safety and secuarity requirements
Excellent communication, organizational and leadership skills
Ability to problem-solve and resolve complex issues
Nice-to-Have’s:
5-7 years of management experience in a medical clinical setting
Graduate degree or Certification as a medical practice executive (CMPE) through Medical Group Management Association (MGMA)
Inclusion and Equal Opportunity Employment
Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We look forward to receiving your application!
Salary is Negotiable
Job Type: Full-time
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