Central Communications Officer Job at Yale New Haven Health System
Responsibilities include staffing an established Protective Services dispatch center with overall auspices of telephone and radio communication, camera and alarm monitoring, handling 155 calls as well as Computerized Aided Dispatch (CAD) information entries.Controls the communications and access control network(s) in Protective Services Headquarters. Performs varied responsibilties such as triaging communications, written documentation, data entry incident tracking, building access for numerous access points simultaneously, operating lost and found system, and patient valuables system. Monitors cameras in an effort to support crimes prevention efforts via IP video. Monitors alarm annunciation computer system(s). Operates radio dispatch and department telephone system(s) answering 155 emergency calls and dispatches in coordination with Call Center Operators. Is the primary customer contact for routine and emergency calls. Monitors the fire alarm systems. All radio and telephone communication will be done in a polite and courteous manner at all times.
EEO/AA/Disability/Veteran Responsibilities:
EDUCATION
Requires high school diploma or equivalent. Expected to successfully complete the departments FTO program. Statewide Emergency Telecommunications certification is preferred.
EXPERIENCE
Minimum of one year of Quality experience in a Security, Police, Fire, EMS, DMV-type Officer / Peace Officer OR Dispatch position for same which includes clerical duties, heavy telephone / radio usage, with rapid and accurate decision making. Minimum one year experience with computers, with basic computer skills. Most Security Systems are proprietary so experience on any system is a plus, however, Protective Services will train incumbent on our systems as needed.
LICENSURE
State of CT Guard Card is preferred at date of hire. Once hired must meet the requirements set forth by the CT Department of Public safety s pertains to the licensing of Security Officers.
SPECIAL SKILLS
Ability to maintain current and accurate records. Have good diplomatic communication skills. Must be capable of monitoring security, fire alarms, and cameras. Be knowledgeable in the use of Digital radio systems to dispatch personnel as needed. Must be computer literate or able to undergo appropriate training, to ensure a safe and secure working environment. Must complete in house training to obtain a good working knowledge of the Software House CCure9000 Access control system. Must be proficient in decision making with the ability listen to complaints and or request for service under duress and dispatch resources accordingly. Must obtain an intimate familiarity with day-to-day Hospital operations critical to the success of Yale New Haven Hospital Protective Services Department. Must be able to sit for long periods of time.
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