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Carenet Health Career Opportunities | Carenet Health

Tired of working on your feet all day, come join our San Antonio team to support refill calls in the comfort of your own desk surrounded by a collaborative team and leaders.

Join a great team at our Woodstone location located in San Antonio, Texas!

As a Certified Medical Assistant, you will be doing:
1. Performs all duties within the scope of a Medical Assistant’s standards of practice.
2. Access the appropriate Electronic Medical Record (eCW/NextGen) to view patient medical record to process med refill requests.
3. Strictly adheres to established advanced protocols to handle incoming contacts including, but not limited to, prescription refill requests, lab results, x-ray results, clinical inquiries and referral requests.
4. Assists callers with general contacts including, but not limited to, refills, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution.
5. Verify and update patient information in the electronic medical record and or tracking system.
6. When appropriate, assigns electronic tasks to clinic staff/provider to intervene with medically related inquiries and requests and to address concerns.
7. Contact patients to provide and/or obtain information and/or status of a request, as well as communicate special outbound call campaign messaging.
8. Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule required services.
9. Strictly follow the Medication Refill Protocol when processing patient requests.
10. In addition to documenting all calls and actions thoroughly, the Medical Assistant will do:
a. View patient demographics (name, gender, DOB, phone number, etc.)
b. View clinic assignment as captured by DID at the time of the call
c. View call history (date of call, time of call, reason for call, outcome and notes, etc.)
11. Work effectively in a structured, production environment.
12. Adhere to daily schedules and assignments.
13. Assist patients with identification of and connectivity to community and program resources to assist with non-medical needs (Pharmacy assistance programs, meals on wheels, LIS).
14. Refer medically related inquiries/requests and complaints to clinic staff/provider for intervention and resolution.
15. Works collaboratively with clinic staff and other departments to provide an exceptional patient experience.
14. Performs all other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or GED equivalent
• Current, nationally recognized Medical Assistant certification
• 1 -3 years’ experience working as a Medical Assistant in a clinical or medical office environment
• Knowledge of medical terminology and medications
• Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion

What we offer: Full time benefits including Medical, Dental, Vision, Life and 401KA collaborative onsite environment with your team members and leaders Paid time off (PTO), paid training, professional development and awesome co-workers while doing a job that makes you feel good inside! Who is Carenet health?

For eight consecutive years, Inc. Magazine named Carenet Health as one of America’s fastest-growing private companies. Today, we are the premier healthcare engagement and telehealth partner, supporting one in five Americans in four areas of expertise—engagement, telehealth, clinical support and healthcare advocacy and navigation. We remain obsessively focused on delivering exceptional, one-to-one human connections in healthcare: Conversations that educate, motivate, and advise. And we deliver those interactions with outstanding consumer engagement and clinical specialists. Exciting partnerships. Flexible technology. And we prove it with rapid testing and continuous optimization. Our impressive client list includes more than 250 innovative healthcare organizations; most are nationally known US health plans representing both commercial and government markets.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Required)

Work Location: Remote

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