Role: As COO, you will be responsible for the execution of the CEO’s vision and strategy by developing and managing the people and processes required to meet and exceed the Company’s growth targets and ultimately, the Company Vision.

COMPANY OVERVIEW: The Lords Agency is the only agency in the world that works exclusively with online coaches and course sellers, helping them generate more leads and sales through our recruiting, consulting and done-for-you services. We have generated over $80M in online sales of our own online courses and programs.

REQUIREMENTS:

• No Tolerance For Anything Below KPI. You have no tolerance for team members not achieving (or beating) their KPI. You act quickly and effectively to resolve any instances where team members or departments are not achieving (or beating) their KPI.
• Hyper-Focused On Execution and KPI Achievement. It’s said when Peter Thiel was Operator at PayPal, he required everyone be tasked with exactly one priority. And he would refuse to discuss virtually anything else with you except what was currently assigned as your #1 initiative. If this idea strikes you as extreme, you’re (unfortunately) not the Operator we’re looking for.
• Bias For Fast Action. You’re always ready to onboard a new, key project. When you do so, existing projects don’t fall off or slow down at all.
• Persuasive and Cogent. You have no problem having a difficult conversation with a Client or team member, and getting the desired outcome the CEO wants. You are able to protect the CEO from tasks that take the CEO away from making the greatest contributions to the Company.
• Culture. You have a passion and skill for bringing the right team together to assure each project is completed to the highest standards.
• Over-communicator. We are a remote company. Over-communicating is absolutely essential. You embody this and demand this of every team member in the Company.
• At least 3 years of Operational Experience at a Remote Company
• Experience operating a company doing at least $10M in annual revenues. You know what a fast-scaling operation is supposed to “look” and “feel” like.
• Strong and Developed Leadership Skills. You’re comfortable motivating and leading high-performers.
• Organized, Systems thinker. You demand every repeatable process in the company be organized, centralized and executed according to SOP.
• Kaizen mentality. You’re always learning and evolving, pushing the business forward to its goals faster, easier and/or with less costs.
• Coachable. Your ego does not get in the way of learning. You’re able to absorb useful feedback and apply effectively.
• Granular. You know how everything in the business is supposed to work, and exactly how it’s going today. You cannot be stumped or BS’ed. You always have your finger on the pulse of the critical KPI’s in the business at all times, and are acting accordingly to resolve anything below KPI.

RESULTS:

• Operational Excellence. Understands, operates and ensures execution of all the key people/processes within the Company.
• For example, take the Onboarding Process for new Clients. You clarified every minor and major checkpoint of the process. You clarified and communicated exactly what standard every person who owns a task in the process must execute at. You’ve got every person involved in the process crystal clear on what they need to do to be successful, and why they need to do it that way. Your people are clear and motivated. You hold each of them deeply accountable to their KPI. You over-communicate with them. You tolerate nothing but at or above KPI. You know every inch of the process, know exactly how it’s currently going for each client account, and you are always ensuring it’s at or above KPI. And you do all of this without being asked - you do it because it’s the standard you operate at. You do the same thing for Delivery. For Retention Systems. For every key system and process in the business.
• Projects are completed to Company High Standard and in timely manner
• You and the CEO are in-sync. Progress is fast and forward.
• You and the CTO work effectively together to develop precise, effective systems in ClickUp that drive consistently precise, effective results.
• Team spirit is high. Culture is strong, almost tribal.
• Every team members knows their #1 Initiative and KPI. It’s top of mind for every team member. Team members feel energized and supported to achieve their #1 initiative.
• Every team member is meeting and exceeding KPIs.
• New Client Time To Launch is under 7 days.
• Client Value Creation is achieved in the first 30 days of the Client Life Cycle.
• Client Churn is below 10%.

RESPONSIBILITIES:

• Taking inspiration from the CEO, you will create and manage granular, effective project plans, and oversee their execution. You will take full accountability for the delivery of these products and services.
• Ensure the timely and effective delivery of projects, including efficient and sensible allocation of people and resources
• Provide frequent status updated to the CEO and/or Partners as required and escalate issues or potential concerns in a timely, efficient manner
• Collaborate with the CEO in setting and driving organizational vision, operational strategy and hiring needs and translate this into actionable goals for results and growth.
• Support the CEO in their efforts to grow company revenues and profits by managing the entire day to day operations
• Ensure that the Company is appropriately structured to meet organizational objectives and goals set by the CEO. This will include regularly evaluating the Company’s organizational structure to both identify existing and anticipate potential skill and/or functional gaps. Working with the CEO, you will develop strategies to address these gaps. This will involve the restructuring of existing teams, systems, and workflow where necessary. The COO will be responsible for the acquisition of new employee and/or contractor resources and will work independently to oversee the release and termination of other resources as deemed necessary as determined after consulting with the CEO.
• Slack, Text, Email Communication with Team Members and Clients
• Zoom Meetings with Team Members and Clients
• Establish, Develop and Maintain Strong Relationships With Clientele. (This may involve answering client questions, addressing concerns and identifying additional new business opportunities within existing clients.)
• Oversee and update the SOP Manual as necessary
• Keep the team motivated and focused on the company vision and goals by executing a meeting pulse, conduct weekly coaching sessions, create SOP’s and manage best practices
• Escalate potential concerns involving employees to the CEO in a proactive manner to ensure that they do not impact project deliverables, or team and client dynamics
• Oversee company operations and employee productivity and with the CEO, build a highly effective, military-like culture ensuring team members are challenged and thrive, and that the desired organizational outcomes are met.
• You are accountable to the CEO for ensuring that growth objectives are met and/or exceeded. This may involve daily / weekly meetings to update their progress, as well as quarterly strategic planning meetings.
• You are the all-reliable “right hand” to the CEO, allowing the CEO to focus on the CEO’s 3 greatest contributions (Vision, People, Cash).

COMMUNICATION // OPERATIONAL CYCLES:

Daily Operations

• KPI Management
• Oversee Department Meetings
• Review Daily Check-ins
• Review End of Day Reports for your responsible departments
• Client Account Review
• Client Account Troubleshooting
• Team Schedule Monitoring
• ClickUp Review
• Task Tracking
• Team Management
• Team & Individual Time Management
• Management of Client Success
• Deadline Management

Weekly Operations

• Team 1:1 Coaching Sessions
• Review and Approve Expenses
• Expense Tracking
• Create Weekly Reports
• Review Individual KPIs
• Team KPI Review
• Team Motivation
• Company Culture Sessions
• Weekly All-Hands
• Lead Team Meetings the CEO is not present at
• Update Systems & Processes
• Develop New Systems & Processes
• Create SOPs
• Lead Team Roleplays
• Delegation or Outsourcing of Automations

Monthly Operations

• End Of Month Review Sessions with Leadership Team
• Collaborate with Departments on Monthly Contests in relevant departments

Quarterly Operations

• Scheduling of Quarterly Planning Sessions
• Preparing Quarterly Reports
• Quarterly Review of Team Performance with the CEO

THIS IS NOT FOR YOU IF:

• You genuinely don’t love working and being part of/leading a team of high-performers.
• You have patience for departments and direct reports not achieving their KPI.
• You aren’t comfortable having difficult conversations with team members or Clients.
• You don’t have at least 3 years of high-stakes operating experience.
• You aren’t coachable. You don’t respond positively to feedback.
• You don’t approach your work or the business at such a detailed, granular level that other people might think you go too far.
• You don’t demand to know and be completely on top of how every big or small piece of the business is going.
• You don’t prioritize and demand the organization and execution of systems and processes within the organization.

Job Type: Full-time

Salary: $68,000.00 - $105,000.00 per year

Schedule:

• Self-determined schedule

Supplemental pay types:

• Bonus pay

Experience:

• Operations management: 3 years (Required)

Work Location: Remote

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