The mission of the Department of Child Support Services is to promote the well-being of children and the self-sufficiency of families by assisting both parents to meet the financial and medical needs of their children through the delivery of quality child support establishment, collection and distribution services.

California's child support program works with parents and guardians to ensure children and families receive court-ordered financial and medical support. Child support services are available to the general public through a network of 52 county and regional child support agencies. Solano County Department of Child Support Services serves approximately 13,500 families. Some of the services provided include: locating a parent; establishing paternity; establishing, modifying and enforcing court order for child support; and establishing, modifying and enforcing an order for health coverage.

To learn more about the Department of Child Support Services please visit our website:
http://www.solanocounty.com/depts/dcss

This is the journey level within the Child Support Specialist series. The incumbents perform the full range of activities to enforce child support laws. Incumbents in this class are expected to be fully proficient in the specific laws, policies, civil and criminal procedures and processes required to establish and enforce child support cases. Work is performed in accordance with established policies and procedures but also requires the ability to use independent judgment and discretion.

Child Support Specialists are expected to handle a high volume of work which is deadline driven. Applicants must be able to prioritize, plan, and project their work, but at the same time be flexible to changes at any moment, such as unscheduled visits from customers. They work in a high stress environment. It is important to understand that the actions a Child Support Specialist takes will impact the lives of clients and their families, both emotionally and financially.

Ideal Candidates for this position will possess exceptional customer service and interpersonal skills with the ability to communicate effectively by phone, in person, and in writing. They will possess the ability to remain calm and assist individuals who may uncooperative, confused, and/or frustrated with the system. The ideal candidate will possess methodical and efficient organizational and prioritization skills with a capacity to focus on complex tasks and projects with frequent interruptions in a fast-paced environment. Experience handling and interpreting legal documents, including wage garnishments and liens, is not required, but is desirable.

The Department of Child Support Services is recruiting for regular, full-time positions. However, the eligible list established from this recruitment may be used to fill part-time and full-time regular, limited-term, or extra-help positions as vacancies occur or the need arises.

POSITION REQUIREMENTS

Experience: One year of experience as a Child Support Specialist (Entry) in Solano County or similar class in another government agency administration.

Education/Training: Completion of 15 semester or 22.5 quarter units, from an accredited college or university preferably in Sociology, Social Work, Business, Public Administration, Liberal Arts, Paralegal, Criminal Justice or other related courses.

Special Requirements:

• Applicants may be required to possess a valid California Driver’s License, Class C. Note: All licenses, certificates and registrations must be kept current while employed in this class.
• Independent travel may be required.
• Positions allocated to this class may require bilingual skills.
• Candidates for positions in this class will be required to pass a background investigation in accordance with applicable law, regulation and/or policy.

To review the full job description for this position, please visit:
http://www.solanocounty.com/civicax/filebank/blobdload.aspx?blobid=15593

02/26/2023 Deadline to submit application and any required documentation.

03/10/2023 Tentative date for written exam.

Based on the information provided in the application documents, the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the selection process may consist of an initial application screening, a mandatory information meeting, a written and/or practical exam, an oral board exam, or any combination listed. Information contained herein does not constitute either an expressed or implied contract.

A minimum score of 70% is required to continue in the selection process, unless otherwise announced.

All potential new hires and employees considered for promotion to management, confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all qualified candidates to apply for positions; however pursuant to Government Code Section 21221(h) and 21224, hiring restrictions may apply to California Public Sector Pension Plan Retirees.