Claims Support Specialist Job at WoodmenLife

WoodmenLife Omaha, NE 68102

WoodmenLife is looking for a Claims Support Clerk to join our team!
We are currently searching for a Claims Support Clerk to support our Claims Team with coding and assigning claim numbers. WoodmenLife is one of the best places to work in Omaha and has been in business for 130 years. As a member of the WoodmenLife family, you’re joining others who share your commitment to family, community and country. Through WoodmenLife, you’ll have opportunities to connect with others, give back locally, and honor those who make an impact. As a not-for-profit life insurance company, we’ve been helping to protect the financial future of families, making a difference in hometowns across America since 1890. We are passionate about our members, servicing others, being open minded, providing an environment of inclusion and collaborative spirit. We also provide world class benefits to our associates. Is this the type of company you could work for?

What we are looking for:
  • Determines product type and assigns claim number in system for death claims, keeps claim registers updated, codes certificates on all new deaths, builds tracking files
  • Receives death notice through email or AWD. If no date of death is provided research claims so that the computer system can be properly documented. Reviews deceased product portfolio to determine how many certificates are in force and evaluates other relationships the deceased may have to other certificates
  • Makes calls to Funeral Homes verifying pertinent information to process claims with face amounts that qualify as “quick” claims
  • Continually reviews and analyzes the workflow to provide efficient service and meet service level goals. Makes recommendations for changes that enhance the process and improve customer service
What do you bring:
  • Required High School diploma or equivalent
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams
  • Sound planning and organizational skills with project management skills strongly desired
  • Strong interpersonal, verbal and written communication skills
  • Ability to manage multiple project assignments, deadlines and changing priorities in a team environment
  • Sound analytical, decision-making and problem-solving skills
  • Ability to collect data, establish facts and draw valid conclusions
  • Ability to effectively facilitate discussion
  • Working knowledge of applicable computer systems and corporate office software tools
  • The ability to provide seamless, trustworthy, attentive and resourceful customer service
  • Engages well with others and are passionate about providing an exemplary customer experience
Why would you enjoy working as a Claims Support Clerk on our team?
We are looking for a Claims Support Clerk to join a seasoned team that can hit the ground running. Your experience, your thoughts, your input, and your ideas, will help us grow our team. We are looking for an individual with a growth mindset and someone who is learning agile. If you have ever wanted to create an impact for an organization, with an opportunity to work in a challenging environment then this position might be just what you are looking for! This is a key position for our organization. This position is ideal for someone who is a high performing self-directed professional that wants a chance to learn, grow, and add value to our business on a daily basis. If you consider yourself to be a top performer with the desire to make a difference every day, this would be a great fit for you!
WoodmenLife offers a competitive compensation package and a comprehensive benefits package. More information about our benefits can be found at https://www.woodmenlife.org/careers/home-office/benefits/.
As part of WoodmenLife’s employment process, candidates will be required to complete a criminal background check, credit check (where required for position), fingerprint check (where required for position), drug screen and reference checks. Any offer of employment will be contingent upon successfully passing the above.
WoodmenLife is committed to excellence in diversity by creating an inclusive work environment that values and respects all individuals. We welcome and embrace associates, regardless of background and beliefs. WoodmenLife respects every associate’s unique perspective and contribution. We are committed to creating an inclusive environment that values differences, and creates opportunities for growth, leadership and service. This commitment includes providing equal opportunity in recruitment, employment and promotion, training and community outreach. WoodmenLife is also dedicated to strengthening the communities in which its employees live.
APPLICANTS WITH DISABILITIES SHOULD ADVISE THE HUMAN RESOURCES DEPARTMENT AT THE TIME OF APPLICATION IF SPECIAL ACCOMMODATIONS ARE NEEDED.
Woodmen of the World Life Insurance Society (WoodmenLife) is an equal opportunity employer.


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